Job Description

The Workforce Planning Product team is part of Consumer & Community Banking Operations Management and is responsible for developing an integrated data management, Advanced Analytics Platform and reporting process that supports the successful execution of CCB Operations business objectives.

This role requires the ability to communicate information concisely, both verbally and in presentation form, and the ability to work closely with Senior Management to provide an insights of Product development and features. This role would be accountable for automating Workforce Planning functions, seamless data integration with operational systems and deploying self-service reporting, advanced analytics & dash boarding capabilities and help deploy improved simulations, and forecasting/scheduling models to production. This role brings the critical skill-set to these functions on new technology platforms, map and prioritize them based on business priorities and execute on them in partnership with the JPMC Technology partners in a collaborative manner.

General Requirements for Role

As a member of our Software Engineering Group, we look first and foremost for people who are passionate around solving business problems through innovation and engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to deliver on common goals. We embrace a culture of experimentation and constantly strive for improvement and learning. You will work in a collaborative, trusting, thought-provoking environment one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.

Primary responsibilities include:

• Coaches and mentor's members of the team
• Thought leader in Cloud & Data Science Platforms
• Designs, analyzes, develops, reviews, tests, debugs, delivers, and supports software and/or new products
• Demonstrates strong understanding of the importance of end-to-end software development which may include working in Agile frameworks & DevOps practices(CI/CD)
• Collaborate with all JPMC lines of business. Focus on delivering results, prioritizing needs while dealing with ambiguity
• Participate in the detailed technical design and implementation of machine learning applications using existing and emerging technology platforms
• Partner with data science teams to move models into production and setup model monitoring
• Partner with developer, engineering teams to create production training pipeline and inference workflows.
• Helps set strategic direction for the team
• May be responsible for talent acquisition
• Cultivates trust through personal and team relationships with a range of Product Owners
• Mentors and develops to high level of performance; shares tacit knowledge gained from experience
• Engages with technology and business leadership to evolve architectural principles and ensure alignment with technology solutions with these principles
• May include direct accountability for people management and financial budgeting

This role requires a wide variety of strengths and capabilities, including:

• BS/BA degree or equivalent experience
• Advanced knowledge of application, data, and infrastructure architecture disciplines
• Understanding of architecture and design across all systems
• Understanding of software skills such as business analysis, development, maintenance, and software improvement
• 12+ Years of Software development with proficiency in one or more modern programming languages with hands on Java/J2EE/Spring Framework, REST Web services
• Expertise in Performance testing tools such JMeter and Blazemeter
• Expertise in Testing Frameworks such as Junit, AssertJ, and Mockito
• High Working proficiency in developmental toolsets such as Eclipse/Intellij, Jenkins/Jules, GIT, and Maven build
• Knowledge of industry-wide technology trends and best practices
• Knowledge of Public and Private Cloud development and deployment including Kubernetes containers and/or AWS EKS
• Ability to work in large, distributed teams, conduct software analysis, develop technical designs, develop high quality code, test, debug, write automated tests, deliver and maintain highly scalable and distributed applications using Java & J2EE, Messaging - JMS, Apache Kafka
• Passionate about building an innovative culture and keen on prioritizing adoption of non-functional requirements such as implementation of Dynatrace monitoring and Splunk alerting
• Demonstrate experience of making trade-offs between schedule, resources, model performance...etc.
• Experience in ETL pipelines, both batch and real-time data processing.
• Cloud computing: Google Cloud, Amazon Web Service, Azure, Docker, Kubernetes.
• Experience in big data technologies: Hadoop, Hive, Spark, Kafka.

Preferred Qualifications

• Deep learning architectures e.g., CNN, RNN, LSTM etc. Expert in at least one of the following areas: Natural Language Processing, Computer Vision, Speech Recognition, Reinforcement Learning, Ranking and Recommendation, or Time Series Analysis.
• Leverage cloud-based architectures and technologies to productionize ML models at scale

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans