KBB Acquisition Specialist Job at Friendship Automotive
At the Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we're looking to add talent to our growing team! Come develop your career with an award-winning, customer-focused automotive group.
We're looking for a KBB ACQUISITION SPECIALIST to join our team!
Our ideal candidate is friendly, professional, and will be ready to grasp new concepts quickly.
What You'll Do:
- Respond quickly and professionally to internet and phone inquiries
- Accurately answer customer questions using word tracks or templates
- Build rapport with customers by providing market data and dealership information
- Use software to confirm and offer appraisal amounts
- Set customer appointments for vehicle appraisal and purchase
- Work closely with sales team to follow up with existing and potential customers via phone, text, and email
- Utilize and maintain Customer Relationship Management system daily
- Follow up with all customers post-appointment for satisfaction
- Contribute to a positive team environment in a highly collaborative position
What We Require:
- High school diploma or equivalent
- Strong focus on providing excellent customer service in a fast-paced dealership
- Internet and computer savvy
- Excellent written and verbal communication skills
- Ability to work well in a process-driven environment
- Self-motivated and energetic
- Detail-oriented and organized
- Available to work flexible hours, including some Saturdays
- Professional, well-groomed personal appearance
Benefits:
- Friendship offers a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements. We've been voted Automotive News BEST DEALERSHIPS TO WORK FOR 11 years and counting!
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