Welcome to PDX Jack! Our company, Northwest Group Inc (“NGI”) operates EVERY Jack in the Box in the Portland Metro area!

We are looking for experienced managers who are looking to progress their career into multi-unit leadership. This position will be based at a restaurant (considered your primary restaurant) and grow to oversee up to three additional restaurants. The next step in the career path would be District Manager. The location on this job posting is approximateand may include surrounding restaurants as we would place new leadership after completing training and certification based on business need.

General Manager (“GM”) @ Jack in the Box (“JIB”) | Northwest Group, Inc. (“NGI”)

Does this sound like you?
We’re looking for people passionate about service. If taking care of people is at the core of everything you do, and you want to join a national brand offering opportunities for growth and promotion, then NGI is just the team you’re looking for!

Overview
The GM is critical to NGI operations and responsible for significant revenue. This position requires superior management, communication, organizational, people and follow-up skills. The GM is directly responsible for all operational, administrative, employee and customer service management of their assigned restaurant(s) to optimize sales and contribution margin.

GMs ensure exemplary service and food quality in line with Jack in the Box brand standards. They champion NGI vision, mission and values to deliver the best possible service to our guests. An effective leadership strategy is key to a successful guest-centric culture that consistently delivers excellent, repeatable guest experiences.

This role is designed to evolve as needed to support and drive the business through operational excellence. You will direct every restaurant function and engage with supporting functions regarding compliance, fiscal health, management of labor, site equipment, landscaping, marketing, offers, guest metrics, reporting and operational procedures that directly impact how our guests are being served.

As GM, you will be assigned 1-3 restaurants where you will spend meaningful time working shifts; demonstrating operational and guest service leadership to Managers, Team Leaders and Team Members.

The GM will report directly to a District Manager or Vice President of Operations.

The GM’s focus is operational excellence and training improvements needed to exceed NGI standards, by:

• Analyzing guest experiences across day part, day, week, month, quarter and yearly metrics
• Complying to brand, local, state, federal, operational and other regulatory requirements
• Organizing, submitting, tracking and storing documents in a secure manner
• Championing guest service culture throughout NGI
• Embracing all NGI-JIB web / mobile systems, processes, applications, tools
• Monitoring guest metrics to empower teams to deliver on all guest experience aspects:

Food Safety, Crew Friendliness, Speed of Service, Order Inaccuracy, Food Taste, Restaurant and Site Cleanliness, Internet Rating, Guest Alerts, Theft Reports, Order Cancellations, etc.

• Motivating, inspiring and coaching teams to achieve desired results
• Finding root cause of underperformance; developing targeted action plans to address deficiencies
• Evaluating new product launches by auditing restaurant before, during and after rollouts

GMs will be required to have and demonstrate the following skills:

• Energetic leadership, passion for exceptional service delivery
• Clear verbal / written communication follow-up
• Integrity, ethical values, responsibility, follow-through and adherence to company policy
• Time management, organization, planning, delegation, teaching, scheduling and coaching
• Hires, recognizes, retains, motivates, trains and develops quality employees at all levels
• Creates business forecasts for location supervised, with focus on contribution margin
• Understands food, labor; directs and manages costs to reduce loss / increase revenue
• Monitors labor to identify training needs; works to optimize use of allotted labor
• Ensures employees are knowledgeable, properly trained and certified across all workstations, to maximize all aspects of guest service and cost controls
• Ensures (1) certified Person In Charge (PIC) is working each day part in assigned restaurant
• Familiar with local market; knows store location and how it fits into surrounding community
• Generates community outreach and marketing strategies that suit the location
• Proactively complies condition of site, facility and staff cleanliness to brand standards
• Maintains a safe and secure operation for employees and guests
• Understands NGI vision, mission, strategy, goals and objectives
• Promptly responds to all communications (calls, emails, texts, voicemails)

Physical Requirements
Ability to stand and walk approximately 85%-95% of shift; ability to lift and carry 10-65 lbs; ability to move freely throughout the restaurant; ability to operate restaurant equipment and valid certification to drive a motor vehicle. Ability to operate a computer keyboard.

Benefits
We are a pay for performance organization. Starting pay commensurate with experience. The following specific benefits covered by NGI are applicable to you only as a direct employee of NGI:

• Salary or competitive hourly rate, with merit increases
• Quarterly Bonus
• Additional Incentives
• Health Care (medical, dental, vision)
• Paid Vacation
• Paid Sick Time
• 401K Match

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location

Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.