JOB TITLE: IT Systems Specialist

REPORTS TO: Management

CLASSIFICATION: Non-Exempt

JOB SUMMARY

Serves as technical support for the company. Helps team members in various departments troubleshoot technology issues. Maintains and repairs computer equipment and keeps equipment updated. Enforces policies to promote data security. Trains other employees how to remedy basic computer technical issues.

ESSENTIAL JOB FUNCTIONS

• Installs software and hardware systems, including new equipment, anti-virus programs, CRM programs, and other tools commonly used by a company's team members.
• Uninstalls old programs.
• Tests and evaluate existing network systems and technology.
• Strives to resolve malware and virus issues within personal workstations and a company's network.
• Regularly repairs and maintains servers, personal computers, and other technology equipment.
• Works with team members to troubleshoot both complex and routine computer issues.
• Contributes to the overall operations of the company by writing and distributing memos about best practices for computer use.
• Performs one-on-one computer coaching on technology when necessary.
• Configures computer networks.
• Communicates with individuals by phone and email to solve technical problems.
• Stays abreast of current trends and technology and makes recommendations that will help the company keep up with technology standards in the industry.
• Adapts quickly to changing circumstances, new standards, and requests by company management.
• Adhere to Company policies and procedures.
• Inner and out-of-state traveling to accommodate Company needs in multiple locations.

KNOWLEDGE, SKILLS, AND ABILITY

• Bachelor’s Degree in Computer Science or related field preferred.
• 3+ years’ experience as a Computer Technician or Desktop Support Specialist.
• Current CompTIA A+ certification.
• Extensive Software knowledge such as Microsoft and Apple.
• Able to read and understand technical manuals.
• Ability to multi-task and prioritize projects effectively.
• Effective communication skills.
• Dedication to Network Security.

EQUIPMENT AND ENVIRONMENTAL CONDITIONS: (Machines, devices, tools, etc., used in job performance and the conditions under which the job is accomplished).

Equipment (Most Frequently Used):

Computer, computer appliances, tools, office supplies.

Environmental Conditions:

• Subject to both inside and occasional outside environmental conditions; work activities occur both inside and outside.
• Exposed to hazards, which includes moving mechanical parts, electrical current, and exposure to high heat of chemicals and food such as cooking oils.
• Subject to one or more of the following conditions: fumes, odors, dust, mists, gasses or poor ventilation.
• Subject to frequent high levels of noise.
• Subject to travel conditions.

**This position description is a general overview of the work performed by M. R. Whitsett, Inc. employees and is not an absolute list of responsibilities, duties, and skills required. Additionally, this does not constitute a contract of employment and is subject to change without prior notice at the discretion of the employer. Reasonable accommodations may be considered upon request.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Work Location: In person

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