IT Systems Engineer Job at State of Washington Dept. of Corrections
State of Washington Dept. of Corrections Monroe, WA
$80,064 - $107,676 a year
Description
*Please Note: COVID Vaccine requirement for state employment NO LONGER REQUIRED*
IT System Administration – Journey
Location: Monroe, WA | Monroe Correctional Complex
Salary Range: $80,064- $107,676 Annually
This recruitment will fill a non-permanent position, expected to last up to one year.
The Washington State Department of Corrections is excited to add an IT System Administration – Journey to the Information Technology (IT) team! The goal of the IT System Administration – Journey is to provide high level administration of IT systems within the Monroe Correctional Complex.
In this role, you will be tasked with ensuring multiple diverse networks (including Admin (DOC), Incarcerated Individual Services Network, Off State Network (OSNC/OSNE/OSNL/OSNS), Health Services Network (HSN) and Security Electronics Network (SEN)) are functioning at the highest level. You will also identify, design and implement improvement processes in addition providing skills and technological knowledge to complete tasks.
The IT System Administration – Journey is responsible for large projects and tasks that will enable agency staff and incarcerated individuals to utilize technology properly, in order to perform daily duties throughout the facility.
Our IT team is comprised of professional, diverse, and forward focused individuals. We are searching for a reliable self-starter who has a desire to provide support to a variety of DOC team members while promoting promote consistent high-quality IT services. If you see yourself as someone with professional skills and technical knowledge, we encourage you to apply!
A completed application packet will include:
- A detailed resume
- A cover letter regarding your interest for this position with our agency
- Three professional references
Duties
We are looking for teammates who share our vision of public service, committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.
As an IT System Administration – Journey, some of your duties will include:
- Providing technical professional level support for Information Technology (IT) Systems (servers, building automation systems, Private Branch Exchange (PBX) and networks for both staff and incarcerated individuals) which could include:
- Making recommendations on strategic direction of customer services
- Managing and administering the PBX phone (Site Administration) and AAMS (Avaya Aura Messaging Systems)
- Managing the deployment, management and maintenance of highly
- Provides technical professional level customer support to staff, vendors and incarcerated individuals for IT Systems, equipment, and phones to include:
- Ensuring functionality of daily IT operations
- Identifying and solving operational problems on large-scale and high-risk systems
- Providing full participation and constructive feedback for all local, regional, and statewide IT projects including
- Adapting to the changing business needs or decisions to achieve successful solutions and results within the scope of the project to include
- Creates documentation for instructions and procedures
- Ensuring functionality, connectivity and availability of local area switches, data/phone connections and infrastructure
- Deploying and providing technical support for telephones, mobile phones, and other mobile connectivity hardware
- Serving as an IT liaison with business resolving operational issues and disseminate information
Qualifications
What we need (required qualifications):
- Bachelor’s degree or higher in Computer Science or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA), or a foreign equivalent*
AND
- 4 years of Information Technology experience in an enterprise environment or 2 years in an IT System Administration – Entry position within the last 6 years
- 4 years of experience repairing, diagnosing, and troubleshooting Network Operating Systems, software, and hardware on physical and virtual servers**
- 4 years of experience using server diagnostic tools in the repair of server hardware and software**
- 4 years of experience in installing, testing, and configuring Microsoft Windows workstations**
- 4 years of experience creating and modifying Active Directory groups for administrative access to network shares and printer queues**
- An equivalent combination of IT related training and experience may substitute year for year for education.
** Experience may be gained concurrently with paid professional technical experience
What will make your application stand out (preferred qualifications):
- Microsoft Certified Solutions Associate: Windows Server 2019.
- Microsoft Certified Solutions Associate: Windows 10/11.
- Certified CompTIA A+
- 2 years of experience repairing and diagnosing telephony technology (e.g., PBX, VOIP).)
- 2 years of experience repairing and diagnosing mobile technology (e.g., smart phones, air cards, hot spot, GPS).)
- 2 years of experience using an IT Service Management system.
- 2 years of experience repairing, diagnosing and troubleshooting electronic devices (e.g., access control devices, digital cameras, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, biometrics, global positioning systems (GPS).)
- 2 years of experience repairing, diagnosing, and troubleshooting network protocols and connectivity issues (e.g., Transmission Critical Protocol/Internet Protocol (TCP/IP), Dynamic Host Configuration Protocol (DHCP), Virtual Private Networking (VPN).)
- 1 year of experience repairing, diagnosing, and troubleshooting physical computer components. (e.g., central processing units (CPU), network interface cards (NIC) and data storage).
- 1 year of experience integrating and administrating Security Electronics systems in an enterprise IT environment.
Supplemental Information
Vision: Working together for safer communities.
Mission: Improving public safety by positively changing lives.
Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
IMPORTANT NOTES:
- Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates. **Please note: Phone number AND email address are required for all professional references.
- A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
- We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
- Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
- Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
What We Offer:
As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:
- Remote/telework/flexible schedules (depending on position)
- Up to 25 paid vacations days a year
- 8 hours of paid sick leave per month
- 12 paid holidays a year
- Generous retirement plan
- Flex Spending Accounts
- Dependent Care Assistance
- Deferred Compensation and so much more!
For questions about this recruitment, or to request reasonable accommodation in the application process, please email mackenzie.conley@doc1.wa.gov or call us at 509-630-9160. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.
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