IT Support Specialist I (Tropicana Laughlin) Job at Caesars Entertainment
Job Duties
§ Provide technical software, hardware and network problem resolution to all users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment
§ Clearly communicate technical solutions in a user-friendly, professional manner
§ Provide one-on-one end user training on basic workstation and peripheral device usage.
§ Assist Network Technicians
§ Troubleshoot problems related to network printer, PC hardware, ISeries, email, internet, vpn and local area network access,
§ Conduct hardware and software inventory database maintenance and reporting
§ Operates the computer system in response to the computer time usage schedule
§ Produce output reports for user departments
§ Maintain job logs
§ Follows and enforces all departmental standards, security, run instructions, backup, recovery and shift turnover
§ Reports all hardware and software malfunctions to the proper vendor in a timely manner
§ Provides Family Style Service at all times.
§ May perform other duties as assigned
§ This position can be located on the Organizational chart E-6.
Minimum Qualifications
- High school diploma or equivalent experience preferred
- 1 year computer operations experience in an iSeries and/or Windows server environment. Experience to include knowledge of basic system commands and error message recognition.
- Must have excellent communication skills
- Required to perform the customer service standards of the department
- Knowledgeable of the Casino Control Act and attendant regulations, as well as company internal controls, policies and procedures.
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