Prosegur is now hiring for an IT Support & Training Manager in San Antonio, TX!

At Prosegur, we make our world safer by taking care of people and businesses while remaining at the forefront of innovation. Every day, we work to secure what our clients value most, from their families to their assets, from their reputation to their networks, and from their money to their cloud. As one of only 3 global security providers, our 170k+ team members in 31 countries combine and adapt global best practices to match the unique nature of each market we serve and partner with Electronic Security, Global Risk Services, CyberSecurity, and Remote Services (iSOC) divisions to create meaningful ‘Hybrid Security’ solutions for Prospects.

Responsibilities:

• Supervise the maintenance and security of technical services and information within our organization.
• Ensure adequate training and abilities of IT employees.
• Manage information and technology services departments, including help desk support, network security administration and IT purchasing.
• Assign tasks, execute projects and/or handling various IT operations.
• Responsible for the performance of systems.
• Coordinate and lead IT projects
• Implement new software and technologies
• Trainin employee and management staff
• Provide guidance for problems and questions
• Participate in business meetings
• Provide guidance and assistance to team members while working with their strengths to make sure tasks and projects are completed quickly
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analyzing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed

Qualifications:

• 2 years IT or equivalent work experience
• Focus on IT training/education will be considered.
• Demonstrated management and administrative experience
• Familiar with curriculum design and development.
• Ability to manage and direct team members to achieve stated objectives.
• Ability to understand, interpret, analyze and develop consensus within an organizational climate.
• Ability to effectively communicate with all levels of the company’s personnel.
• High-level analytical skills, leadership experience and exceptional interpersonal skills.
• Demonstrated commitment to integrity and ethical conduct.

Experience

• 2 years Microsoft Office: 2+ years
• 2 years experience using IT software 2+ years
• Microsoft OS Technician Certification preferred

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