Location: Seattle, WA, Jacksonville, FL or Houma, LA - Hybrid/Remote
Salary: 25.00 - 37.50 an hour
SUMMARY
Provide technical assistance to system users. Answer questions or resolve problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, desk phone, cell phone, printing, installation, word processing, electronic mail, and operating systems.

Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Reimage PCs and configure to meet network and department standards.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Update/maintain Windows WIM images on KACE 2000
• Asset tracking and helpdesk ticketing with the use of KACE 1000
• Oversee the daily performance of computer, desk phone, and cell phone systems.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Maintain record of daily transactions, problems and remedial action taken, and installation activities.
• Read technical manuals, confer with users, and conduct computer, desk phone and cell phone diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Develop training materials and procedures, and/or train users in the proper use of hardware and software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Modify and customize commercial programs for internal needs.
• Answer users' inquiries regarding computer software and hardware operation to resolve problems.
• Enterprise Video Conferencing
• Ensures compliance with Manson’s Code of Ethics and Standards of Business Conduct.
• Responsible for practicing safe work standards and promoting an Incident and Injury Free work environment as a condition of employment. Ensures compliance with Manson’s Code of Ethics and Standards of Business Conduct

Qualifications:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform satisfactorily the essential duties and responsibilities noted above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Computer-related associate degree or a minimum of 5 years of related experience.
COMPUTER SKILLS
Advanced knowledge of Microsoft OS, Office, Outlook, Bomgar, Visio, KACE, network fundamentals, Active Directory fundamentals, PC architecture, network printing, Computer related certifications preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Must have a valid Driver’s License and acceptable driving record.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS
Position is primarily an office position, performs work at a desk. The employee is frequently required to sit for extended periods of time. The employee is occasionally required to stand, walk, use stairs, ladders, and step stools and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds. Employee must be able to wear the personal protective equipment (PPE) in order to conduct job site visits (hard hats, personal floatation devices, safety glasses, gloves, safety-toed shoes, respirators, etc.), and able to navigate stairs, ladders and gangways, board, work on and disembark floating vessels and structures.

Manson Construction Co. is an Equal Opportunity Employer, including disability and protected veteran status. Manson is a Drug-Free workplace.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Recruiting, 206-762-0850, and recruiting@mansonconstruction.com.
Manson Construction offers our full-time employees a comprehensive and generous benefits package that is among the best in the industry. Our benefits package includes medical, dental, and vision plans for eligible employees and their families, employee assistance programs, flexible spending accounts, life insurance, disability, paid time off, retirement plan with employer matching and ESOP, and an annual discretionary bonus.

Degree Type:
High school diploma or GED

Minimum Years Experience:
5

Job Type: Full-time

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