Are you looking to be a part of a fun team that positively impacts your community? At Care Initiatives we’re committed to celebrating life and helping those in our care live to the fullest. We love helping people gain their highest level of independence and quality of life during their time with us.

Care Initiatives is the largest single operator of quality nursing homes in Iowa. As a non-profit organization, we have proudly been investing millions of dollars into the communities we serve since 1989. Care Initiatives serves roughly 2800 Iowans through skilled nursing facilities, assisted living, and hospice locations. We are dedicated to providing compassionate care for Iowans through all of life’s transitions. “Always Learn” is one of our Core Values. We want you to learn and grow with us. Apply today to start your exciting new career with us!

Care Initiatives is now hiring an IT Help Desk Technician to join our team.

This full-time position is a great entry-level opportunity for someone with exceptional customer service communication skills. Our IT Informatics Department is located in West Des Moines just a few miles from our Corporate Office and proudly supports our 50+ Iowa locations.

Duties:

• Provide phone/email support to employees with strong troubleshooting abilities to assist with technical support
• Use on hand resources to problem solve independently and find resolutions for employees
• Ability to show strong customer service skills
• Provide clear communication and follow up on incidents to ensure that they get solved
• Document incidents fully to prevent re-work by support staff
• Ability to manage work independently, escalating when needed to appropriate teams or leadership
• Potential periodic travel to locations in Iowa to provide technical support

Minimum Skill Requirements:

• 1-2 years of high-volume/fast paced customer service experience
• Strong verbal written communication skills
• 2 year AA degree or higher education completed

Preferred Skills:

• General knowledge of common helpdesk practices; IT systems, operating systems, and desktop support
• Experience with Microsoft Active Directory

Benefits:

• Experienced team / Opportunity to learn and advance
• Dress for your day policy (jeans allowed at office, business casual if traveling)
• Flextime scheduling
• Wide array of insurance benefits
• Generous time off package (Vacation, Sick, Personal Holidays)
• Small friendly work environment
• Convenient WDM office location

Care Initiatives has implemented its Employee and Provider SARS-CoV-2 (“COVID-19”) Vaccine Policy pursuant to recent federal regulation, which requires all employees to have either their first dose of a COVID-19 vaccine or submit a medical or religious exemption request by February 14, 2022. If you have received at least one dose of a COVID-19 vaccine, please be prepared to provide proof of vaccination upon hire. If you would like to submit a medical or religious exemption request, the appropriate forms will be provided to you upon hire.

EOE, AAP, Veterans and Disabled Employer:



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