Description:

VSolvit LLC is currently seeking a IT Helpdesk Specialist (SEC+ NAVY Support). In this role, you will be part of a team providing 24x7x365 on-site operations support for our Navy customer at NBVC Pt. Hueneme. As a IT Helpdesk Specialist (SEC+ NAVY Support) you will perform the following tasks:

• Service Desk Support and Incident Management Services
• Process Monitoring Services
• Facility Management and Physical Security Services
• Quality Assurance Support

Primary responsibilities will include:

• Provide Tier I support by email, walk-in or phone call
• Proactively maintain, review, disseminate information to NAVFAC CIO Help Desks and Worldwide customers
• Guide and provide assistance to customers, coordinate and determine approach for resolution. Document, monitor, receive, detail, report, analyze, escalate, resolve, and track customer requests for support
• Monitor processes, applications and services to ensure required availability and support based on defined organization requirements
• Monitor facility environmental controls (security, fire, power, HVAC, halon and water detection), initiating actions to resolve control alarms/alerts, and providing facility assistance as needed
• Support processes, policies and procedures, research and reporting, test plans and scripts, user guides and metrics related to Quality Assurance
• Updating and maintain SOPs, policies and procedures

Requirements

Basic Qualifications:

• Associate degree in Computer Sciences/Information Systems OR experience of 2+ years performing help desk in a corporate environment
• 3+ years experience communicating technical information to non-technical personnel
• 3+ years experience in organizing resources and establishing priorities
• Ability to learn and support new systems and applications
• Current IAT Level II certification, CompTIA Security+
• Current/Active Secret Clearance

Preferred Qualifications:

• 2+ years’ corporate helpdesk support
• Knowledge of computer and/or network security systems, applications, procedures and techniques
• Ability to effectively prioritize and execute tasks in a dynamic environment.
• Strong attention to detail
• Highly self-motivated and self-directed
• Strong customer service orientation
• Open to working various or alternating shifts

Company Summary:

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.