IT Help Desk- Jersey College Job at Jersey College
Jersey College is an institution of higher learning with a vision to be nationally recognized through our dedication to excellence and innovation in nursing education while offering pathways for professional growth. Since our founding, Jersey College has graduated over 9,000 nurses.
Jersey college is seeking an Entry Level - Help Desk candidate to provide information technology support for assigned campuses at Jersey College. The individual is responsible for assisting end-users with their technology needs, managing and administrating our internal servers, intranet sites, and extranet sites, and assessing future information technology needs and system requirements.
Position: Entry Level - Help Desk
Essential Functions:
- Management of IT Network
- Oversight of IT Training
- Management of Helpdesk Services
- Supervising Emerging Technologies Analysis
- Oversee, install, manage and maintain Jersey Colleges information technology network, including:
- Supervise training of faculty, staff, and students with respect to information technology, including
- Administrator the function of help desk services to faculty, staff, and students including:
- Manage and ensure the operational integrity of information technology equipment
- Evaluate the relevance of emerging technology and make recommendations on technology to be incorporated throughout the institution
- Perform other duties and responsibilities as assigned
Skills & Abilities:
- Ability to use independent judgment and to manage and impart information to a range of clientele and/or media sources
- Excellent communication skills
- Ability to organize and prioritize workflow
- Ability to meet deadlines
- Detailed orientated
- Exceptional student/customer service, listening, and teamwork skills
- An outgoing, approachable style and a passion for helping others
Minimum Qualifications:
- Associates degree
- Minimum of 2 years of IT/Help Desk experience
- Extensive knowledge of IT systems including Microsoft Windows, Linux, Cisco, TCP/IP protocols, and LAN/WAN configurations
- Industry Standard IT Certifications are a plus
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