ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

General Summary Of Duties:

Assist with the installation of all PC Hardware/Software. Installation, configuration and support of all network services and associated hardware/software.

Role and Responsibilities: (Includes but is not limited to the following)

The System Support II serves to provide a higher level of support for the resort and includes receiving, documenting, diagnosing, enhancing, maintaining, prioritizing, and resolving user assistance requests and maintaining normal business operations at a high level of expertise.

Performance Requirements: (Knowledge, skills, and abilities)

• 
  Coordinates with end-users about technical problems encountered in the use of company supported application software. When needed, consults the software vendors on solutions to problems.
• Assists end-users with the operations of installed software packages and provide necessary materials for reference.
• Competent with various operating systems, company supported application software packages, and basic system architecture.
• Supports application software upgrades and guides users on their operation. When required, coordinates with vendors on training solutions for the company users.
• Conducts preventative maintenance on the different software applications as governed by the company policies to protect collected data.
• Creates supporting documentation to allow the IT team to decrease resolution time.
• Upgrades the different software packages to solve user technical problems and increase their productivity.
• Required to carry a phone to provide continuous operational support.
• Performs other duties as may be assigned

  EXPERIENCE REQUIREMENTS

  • Minimum 21 years of age.
  • Excellent communication and people skills required for dealing with end-users, co-workers, and vendors.
  • Ability to read, analyze and interpret technical manuals, computer software, data processing, etc.
  • Ability to respond to common inquiries or complaints in a professional and courteous manner.
  • Ability to collect data, establish facts and draw valid conclusions.
  • Ability to interpret technical instructions and deal with several abstract and concrete variables.
  • Must have a knowledge of computers, programming, software packages available on the market for the gaming/ hospitality industry.