IT Analyst II Job at Ceva Logistics
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.
CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
Conduct business analysis as it relates to software, processes or design for project planning requirements analysis, software testing, configurations, or end-user training activities for business applications and technology that impacts business operations.
WHAT ARE YOU GOING TO DO?
Perform routine analysis, process design or system configuration, development, testing implementation and/or support of applications, processes or controls that will allow the IT department to achieve project goals.- Document business requirements and write specifications for applications customizations.
- Research and make recommendations on the optimal method of task execution during a project.
- Evaluate, recommend, and execute modifications of basic IT systems that takes into account changes in business requirements or equipment configurations that would improve and simplify business systems and reduce operating costs.
- Develop data flow, formulas, methods supplying relative illustrative charts, tables, diagrams, and procedural statements.
- Communicate and provide to the customer, via phone or e-mail, information regarding the basic resolution to application related problems.
- Ensure the availability, quality and integrity of information.
- Provide basic communication to teams regarding business requirements (enhancement scope, impact, solutions, etc.).
- Document and monitor service level agreements as requested to ensure that information technology systems are accessible and perform at agreed-to service levels.
- Follow established policies and procedures; determine, recommend and execute potential enhancements.
- Performs other duties as assigned.
WHAT ARE WE LOOKING FOR?
Education and Experience
- Bachelor’s Degree in Information Technology or related field preferred.
- Minimum five years experience in business analysis or system administration for an IT organization preferred.
Languages and Communication Skills
- Must be able to read, write and speak English fluently.
- Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from management, employees and vendors.
Computer Skills
- Computer literate
- Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.
- Knowledge of SQL, XML, ASCII, JSON is a plus
Other Skills/Experience
- Business analysis skills, requirements gathering, configuration and testing experience.
- In-depth knowledge of the specific applications supported.
- Strong IT background and experience in application(s) issues resolution.
- Technical support and troubleshooting experience with computer hardware, and Windows desktop technology.
- Strong understanding and knowledge of remote access applications.
- Strong understanding of networks and their relation to end users.
- Ability to learn and understand complex computer hardware and software technology.
- Ability to communicate complex situations quickly and clearly to people with a variety of technical skills.
- Ability to resolve issues quickly and correctly
- Ability to develop and document processes and procedures.
- Ability to work as a member of a team.
- Ability to work independently while following established policy and procedures.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Information provided is true and accurate. False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
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