Covenant Physician Partners is hiring an IS Support Technician to join our team at our Nashville Service Center located in Downtown Nashville, TN.

About the Opportunity

Works directly with end users to resolve technical problems in a systematic manner. Focuses on first level customer service and support. Must have good written and verbal communication skills and be extremely customer service oriented. Enjoys learning new things and solving problems in a fast-paced healthcare environment.

Essential Duties and Responsibilities:

• Support Desk assistance
• Diagnose hardware, software, and network problems.
• Install, configure and support PC workstations, thin client workstations, printers, scanners and multi-function devices.
• Educate users related to hardware, software, systems and processes.
• Track, prioritize and document requests using a Support Desk ticket system.
• Perform on site hardware, software and infrastructure assessments and support. (approximately 20% travel at times)

About the Candidate

• High School diploma or equivalent required.
• Associate’s or bachelor’s degree preferred.
• 3+ years of experience in the field or a related area.

• Must have knowledge of intermediate networking concepts and Citrix Systems.

• Ability to support Microsoft Office Suite.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Demonstrated ability to handle multiple tasks with little or no supervision.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

About Covenant Physician Partners

At CPP, we offer the opportunity to be part of an organization that’s advancing healthcare and creating a new model for the future. Covenant Physician Partners delivers superior value to patients, physicians, associates, and communities through professional and innovative services.

We provide an outstanding benefits package to our full-time associates that includes:

• Generous paid time off in addition to national holidays and two floating holidays
• Medical, Dental, and Vision insurance after 30 days of employment
• $250 of professional development funds provided every year
• Invest in your future with tuition reimbursement and 401k company match
• Associate discounts at major retailers such as Amazon Prime and Costco

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