Sunnen Products Company was founded in 1924 by Joseph Sunnen. Since then, Sunnen Products Company has been a global leader in the manufacturing and distribution of bore sizing and finishing equipment, engine rebuilding equipment, and tooling and abrasives. As the leading global manufacturer of precision honing equipment and related accessories, Sunnen Products Company provides excellent employment opportunities for those in search of a challenging and rewarding career. We pride ourselves on our quality products, exceptional customer service and highly valued employees.

Sunnen is an equal opportunity employer and provides a friendly, family-oriented atmosphere. Sunnen maintains a high retention rate. About 60 percent of our employees have 10-plus years of service while 25 percent have 25-plus years of service. Currently, our average length of service is more than 15 years.

JOB DESCRIPTION The position offers a nice mix of work, processing multinational customer requests in a team-oriented environment. International customer service involves careful completion of export documentation to federal regulations and arranging logistics for small packages to large consolidated orders.

FUNCTIONS OF THE JOB

1. Establish strong, effective working relationships with customers and coworkers.

2. Process customer purchase orders received by phone, e-mail, web, etc., supporting country markets and customers with advanced requirements. Advise customers of pertinent order information, such as pricing, delivery, and terms of sale. Issue order acknowledgements.

3. Provide prompt follow up on customer issues.

4. Forward leads ascertained from customer interactions to appropriate sales personnel.

5. Refer technical, service, and engineering application requests to technical support.

6. Perform international customer service functions to meet customer needs, always adhering to US federal regulations. Screen customers against Restricted Party Lists. Ensure electronic export information (EEI) is filed properly in the automated export system (AES). Be vigilant and escalate uncertainties and concerns, as needed.

7. Arrange logistics and prepare shipping documents for international shipments via Sunnen’s network of foreign entities, distributors, end customers, freight forwarders and customs brokers. Populate country of origin to support free trade agreements and correct trade balance data. Comply with data privacy laws.

8. Input relevant information into our CRM data base..

POSITION QUALIFICATION REQUIREMENTS

Education: Requires a high school education or equivalent. College education or equivalent is a plus.

Experience: Requires a minimum of five years international customer service and basic familiarity of export laws and regulations. Must be proficient with computer order entry. Experience with Oracle EBS or Oracle CX is a plus. Spanish language is a plus.

Skills and Abilities which may be representative but not all inclusive of those commonly associated with this position:

1. Positive, “can do” attitude; enjoys problem solving.

2. Strong written and verbal communication skills.

3. Aptitude to learn order processing variables and technical product attributes.

4. Teamwork orientation.

5. Excellent time management.

Travel:

Unlikely, except possibly for training.

Machines, Tools, Equipment and Work Aids Commonly Associated with this Position:

Computer, technical reference materials, general office equipment. Knowledge of the following computer programs: Microsoft Office Suite, Oracle EBS, Oracle CX, customer portals and Sunnen’s eCommerce site.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Job Type: Full-time

Pay: $21.17 - $26.47 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• St. Louis, MO 63143: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• International Customer Service: 3 years (Preferred)
• Spanish: 10 years (Preferred)

Work Location: In person

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