Intake Specialist Job at Marvin Law Office, PC

Marvin Law Office, PC Grand Rapids, MI

$36,000 - $40,000 a year

Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our law firm is expanding and needs the help of an intake specialist to take our client relations to the next level and manage our growing caseload. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, and has a dedication to customer service and a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in our client’s lives every day. If this sounds like a job you’d love, apply now!

Compensation:

$36,000 - $40,000

Responsibilities:
  • Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner
  • Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base
  • Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency
  • Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
  • Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files
Qualifications:
  • Previous customer service or sales experience preferred
  • Excellent and empathetic verbal and written communication skills required
  • Previous legal experience highly valued
  • Familiarity with case management and CRM systems a bonus
  • High school diploma or GED is a requirement; Bachelor’s degree is a plus

  • Being bilingual in English and Spanish is required

About Company


Marvin Law Office is a family immigration law practice that assists immigrants navigate

the complicated process to legally live, work and prosper in the United States. We

specialize in marriage green cards, waivers, naturalization, U visas, and many other

family immigration matters. We are a fun firm and we host regular extra-curricular

activities that range from paintballing to axe throwing and even spa days. If you join the

team, you also would be able to join in the fun!




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