Inside Sales Representative Job at IPEX
Harco Fittings is a member of the IPEX group of companies. Our mission is to compete and grow using innovation, differentiation and extraordinary service.
Harco Fittings LLC, founded in 1966 in Lynchburg, Virginia is a producer of gasketed joint injection-molded PVC and push-on gasketed joint ductile fittings. Our Harco locations span across seven states in the US and we are looking for new individuals to come be a part of a dynamic and growing team today!
We currently have an exciting opportunity as an Inside Sales Representative. This role is based in our facility in Lynchburg, Virginia, and reports to the Inside Sales Manager.
Job Summary
Inside Sales Representative – HDPE will promote and sell HARCO fittings and fabrications into all markets served. HARCO sells solely through distributors and at times interacts with end users, engineering firms, and contractors. The Inside Sales Representative must have excellent skills selling and managing customers over the phone and through email. Our Inside Sales Rep works with customers to find what they want, create solutions and ensure a smooth sales process. Our Inside Sales Rep is friendly, well-spoken and ready to close the deal. You will demonstrate excellent customer service and integrity during calls and follow up with customers. You will develop leads, through business directories, client referrals, etc. As our voice of HARCO, our Inside Sales Rep must have strong written and verbal communication skills as well as have the ability to convey the voice of the customer effectively to other departments in order to satisfy our customers with company philosophy of “extraordinary customer service”.
Principal Responsibilities
- Respond to all incoming sales phone calls and emails.
- Prioritize the order in which you respond to customers based on the following (in this order):
- Date and time the request was received
- Complexity
- Total number of fittings
- Explain our engineering limitations; emphasize the intelligent application of our products and services.
- Confirm the specifications instructed by the client can be achieved by our current state of production capabilities or approved acquisitions/augmentations of manufacturing equipment.
- Calculate pricing, draft formal quotes with terms & conditions & disclaimers, and deliver finished quotes to customer(s).
- Calculate pricing via the current state of regional multipliers and/or competitors pricing.
- Confirm an acceptable profit is earned on all quotes submitted to customers.
- If estimated profit is not acceptable, the HDPE National Sales Manager or VP of Sales must approve and sign off.
- Calculate pricing via the current state of regional multipliers and/or competitors pricing.
- Quote lead times by communicating with Production and Purchasing Management if materials must be procured.
- Confirm all vital materials required to build proposed fittings are in stock or available for order.
- Material availability confirmations must be performed.
- If the accuracy of on hand quantities is in question, have Inventory Control perform a physical stock check.
- Communicate with Purchasing to procure materials and manage delivery.
- Material availability confirmations must be performed.
- Provide tracking information and ship date to customer(s).
- Determine freight quotes and deliver to customers, if requested. Shipping will provide initial freight quotes then sales will apply additions, if necessary.
- Provide timely, extensive, specialized customer support when a fitting fails.
Qualifications & Experience
- 3+ years of experience with HDPE piping fabrication and applications
- Four year college degree, BA or BS (or equivalent experience) is preferred but not required.
- Possess excellent customer relations skills. Creative and solutions minded.
- Must be knowledgeable of HDPE products and applications
- Excellent oral communication skills
- Ability to lift up to 50 pounds
- Willingness to work varied shifts that might change weekly
- Ability to build rapport and closing sales
- Able to effect change for a positive outcome both internally and externally.
- Calmly handles crises minimizing escalation and profit loss.
- Superior organizational and time management skills.
- A professional with the ability to set priorities and to focus on objectives.
Harco Fittings is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at
HR@ipexna.com
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