SCOPE: This position reports to a Sales Manager with the primary responsibility to serve as main customer interface, satisfy customer requirements and increase business to existing or new accounts. This position must maintain customer relations as well as perform essential daily job functions.

PRIMARY RESPONSIBILITIES:
1. Sales department and customer support responsibilities in accordance with Quality Management System.
2. Respond to customer requests for information or status updates in a timely manner.
3. Complete quotes and engage with customer purchasing agents.
4. Identify and develop new sales opportunities.
5. Enter new contracts or changes into company order management software.
6. Identify and resolve customer concerns and complaints.
7. Send and receive customer satisfaction reports.
8. Present company products and services to current and potential clients.
9. Establish and maintain current client and potential client relationships.
10. Communicate new sales and service opportunities, special developments, information, or feedback gathered through customer interactions.
11. Participate in marketing events such as trade shows or conferences.
EDUCATION AND SKILL REQUIREMENTS:
1. Excellent verbal and written communication skills and, in particular, the ability to craft professional e-mails and client-related documents.
2. Minimum of a completed bachelor’s degree.
3. Proficient in Microsoft Office: Excel, Word, Access, PowerPoint, Outlook.
4. Work may require travel to current and potential clients.
5. Work requires willingness to work a flexible schedule and occasional overnight/weekend travel.
WORKING CONDITIONS AND TRAINING:

Working conditions are normal for an office environment.

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Health insurance

Experience level:

• 5 years

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• In-person
• Office

Work Location: One location

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