Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

WHAT YOU'LL BE DOING:

This consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.

Duties include, but are not limited to:

• Provide troubleshooting and installation assistance of HVAC/R equipment.
• Diagnose issues with refrigeration circuits, components and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers and other personnel.
• Guide callers to the appropriate field personnel if first-hand attention is required.
• Document call information into the call-tracking database in the event additional follow-up is required.
• Identify and help implement process improvements.

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in “getting the job done” with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

WHAT WE ARE LOOKING FOR:

High school diploma or equivalent experience required. At least 2 years related technical consulting experience. Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.

• Strong knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Strong analytical and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite.
• Experience with SAP preferred.

WHAT WE OFFER:

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all of our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options, as outlined in Lennox’s FlexWork guidelines, including the potential opportunity for remote work for select positions.

• Competitive base salary
• Excellent medical plans designed to support healthy lifestyles
• Mental and financial health programs
• Outstanding 401k with company matching
• Employee stock purchase program
• Community involvement opportunities
• Robust employee assistance program
• And much, much more!

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

Job Type: Full-time

Pay: $61,000.00 - $76,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Remote

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