JOB DESCRIPTION

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JOB TITLE: *Infrastructure Administrator
DEPARTMENT: IT
REPORTING RELATIONSHIP: Director of Infrastructure
FLSA STATUS: Salary

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JOB SUMMARY:*
The position’s primary focus is to plan, direct, and coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization’s IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. This role is also responsible for telephony systems, data center, security systems, and other electronic infrastructure.
The Infrastructure Administrator is someone who works independently with minimal supervision and updates the supervisor on the status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or the next level of support.

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DUTIES AND RESPONSIBILITIES*

Specific duties include:

• Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization’s network.
• Assess and administer all equipment, hardware, and software upgrades.
• Manage and ensure the effectiveness of servers, including e-mail, print, and backup servers, and their associated operating systems and software. Responsible for on-site and off-site data centers.
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
• Manage and ensure the effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining the network infrastructure.
• Oversee the administration of user accounts, permissions, and access rights in AD.
• Maintain and manage policies, procedures, and associated training plans for network resource administration and appropriate use.
• Practice network asset management, including maintenance of network component inventory, life cycle management, and related documentation.
• Establish service-level agreements with end users.
• Provides “ownership” of problems thru final resolution.

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Troubleshooting:*

• Assist in resolving basic to complex issues with infrastructure and applications, working with application development teams and vendors.
• Monitor issue research through to resolution escalating to supervisor when applicable.

Team Interfaces:

• Establish and maintain a professional relationship with team members and department contacts
• Develop an excellent working relationship with internal contacts
• Cooperate with team members to meet goals or complete tasks
• Respond to requests for infrastructure reports or other information
• Escalate work flow and communication issues to supervisor

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KNOWLEDGE AND ESSENTIAL SKILLS*

• Associate’s degree or higher in Computer Science or equivalent curriculum
• 5-7 years of relevant work experience in enterprise infrastructure management
• Working knowledge of SQL Server and DBMS platforms
• Working knowledge of Windows Server (incl. DNS, DHCP, NTFS File Permissions, & Windows File Sharing)
• Working knowledge of enterprise-wide LANs, WANs, WLANs, VPNs, etc.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, Microsoft Office 365, Core Switching/Routing, SSL/IPSec, SAN, Virtualization, Business Continuity, Disaster Recovery.
• Conversant with programming languages such as .Net, PHP.
• Experience in interpreting the applicability of local and federal laws/regulations (including data privacy practices and laws) to company operations.
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on.
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
• Experience installing network cabling and telephony systems.
• Fast learner, ability to multi-task, and strong work ethic
• Must work well both as a team player & independently

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EDUCATION AND/OR WORK EXPERIENCE

Any equivalent combination of experience, education, and training that provides the required knowledge, skills, and abilities.

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We love our employees!_*

• Competitive compensation package
• Career development & growth opportunities through performance and career pathing
• 100% Premiums paid on Basic Life insurance, AD&D, Short-Term Disability, and Long-Term Disability
• Affordable Medical, Dental, and Vision coverage that begins on the first day of employment with generous contribution
• Optional Supplemental Insurance for Life Insurance, Critical Illness, and Accident
• Employee Recognition Programs – Standing Ovation, Voice of Support, and Time in Service Bonus
• 401K plan with 100% matching up to 4% and immediately vested
• No cost Employee Assistance Program and Travel Assistance
• Generous PTO package that starts on day 1 and increases after 1st year
• Commitment to employee communication through employee suggestions and engagement surveys
• Experienced leadership team with decades of industry experience
• Great team members who want you to succeed!

Job Type: Full-time

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