Information Technology Specialist (Network Services) Job at US Federal Law Enforcement Training Centers
US Federal Law Enforcement Training Centers Glynco, GA 31524
Duties
Serving as an Information Technology (IT) Specialist makes you a valuable member of the Federal Law Enforcement Training Centers (FLETC) team and mission. This position is located Information Technology Infrastructure (ITI) Branch, IT Operations and Support Division (OSD), under the Chief Information Officer (CIO) Directorate of FLETC. This position may be filled in Glynco, Georgia or Artesia, New Mexico. The IT Operations and Support Division is responsible for the management, operation and administration of telecommunication and data communication networks. The position is responsible for providing technical leadership, guidance and functional oversight for the planning, budgeting, design, analysis, development, securing, documentation, configuration, installation, implementation, integration, testing, operations, management, performance, and problem resolution for the component’s enterprise Local Area Networks (LANs) and Wide Area Networks (WANs) including the Component's enterprise voice video, and data Voice over Internet Protocol (VoIP) integrated networks. Typical assisgnments include:
- Configuring and optimizing network hubs, routers, and switches.
- Developing and implementing network backup and recovery procedures.
- Diagnosing network connectivity problems.
- Analyzing incident data for emerging trends, diagnosing and resolving customer reported system incidents, problems, and events.
- Administering accounts, network rights, and access to systems and equipment.
- Performing asset management/inventory of information technology (IT) resources.
- Ensuring that appropriate IT security is fully integrated in the System Engineering Life Cycle (SELC), daily operations, maintenance activities for enterprise telecommunications and data communication networked systems.
- Performing system administration on specialized cyber defense application and systems (e.g., antivirus, audit, and remediation) or Virtual Private Network (VPN) devices, to include installation, configuration, maintenance, backup, and restoration.
- Building, installing, configuring, and testing dedicated cyber defense hardware.
- Serving as the Contract Officer’s Representative (COR) for related operational projects and systems.
- Developing, reviewing, and approving Performance-Based Statements of Work (PBSOWs), Independent Government Cost Estimates (IGCEs), and Quality Assurance Surveillance Plans (QASPs).
- Monitoring and assessing contractor performance.
- Coordinating the requirements for contract modifications and corrective actions and determining the acceptability of contract deliverables to ensure that the government receives the maximum value within the available resources.
- Planning, developing, and implementing activities of a broad range of enterprise telecommunications and data telecommunications.
- Ensuring that all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with organization goals.
- Developing supply chain, system, network, performance, and cybersecurity requirements.
Requirements
Conditions of Employment
- You must successfully pass a background investigation.
- You will need to set up direct deposit so we can pay you.
- Must possess and maintain a valid state issued driver's license to conduct official government business.
- This position is designated as Emergency Essential. You will be required to sustain FLETC operations in the event of a localized situation, such as inclement weather, interruptions to power, or dismissal or closure of DHS operations or services.
- You will be required to complete an OGE 450, Confidential Financial Disclosure Report, within 30 days of starting your federal employment and annually thereafter as long as you occupy a position that requires financial disclosure reporting.
- Overtime work may be required.
- You may be required to work weekends and federal holidays.
- This position is eligible for situational-only telework based on agency policy.
- You must be a U.S. citizen to apply for this position.
- This is a bargaining unit position.
- This position requires you to have access, safeguard, and store classified national security information on a regular basis. You must be able to obtain and maintain a Secret security clearance.
Qualifications
Please limit your résumé to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. Please visit www.fletc.gov/site-page/employment-faqs website for further guidance regarding this page limit.
The qualification requirements listed below must be met by the closing date of this announcement.
In order to be considered for this position, you must meet this Selective Placement Factor: You must possess a Federal Acquisition Certification - Contracting Officer Representative (FAC-COR) Level III certification; or have the requisite training/experience to obtain certification. Please provide a copy of your certification and include all your COR training and experience in your resume.
In addition to the selective placement factor, you must possess at least one year of specialized experience equivalent to at least the GS-12 grade in the federal service installing, operating, and managing electronic information technology (EIT) such as Cisco Wireless Lan Controllers, Wireless Access Points, and managing a Cisco wireless network using Cisco Prime Infrastructure and Cisco Connected Mobile Experiences software. Please ensure your response is supported by information in your resume.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps and AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Career Transition Assistance Program or Interagency Career Transition Assistance Program (CTAP/ICTAP) Eligibles: If you have never worked for the federal government as a civilian, you are not CTAP/ICTAP eligible. Information about CTAP/ICTAP eligibility may be found on OPM’s Career Transition Resources website. To be considered well-qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the "Required Documents" section of this announcement.
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
Additional information
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo and successfully pass a background investigation for a Secret clearance as a condition of placement into this position. This will include a credit check after a tentative job offer is given, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Continued employment is contingent upon favorable adjudication of periodic reinvestigations.
Physical Demands: The work is primarily sedentary. Some work may require walking and standing in conjunction with travel to attend meetings and conferences away from the work site. The position may frequently be involved in the design, installation, and maintenance of all types of network operating systems and
network applications and services hardware and software. The position may be exposed to high levels of noise and cold temperatures in the telecommunications and data communication facilities. The position may need to occasionally lift and carry EIT weighing up to 50 pounds.
Work Environment: The majority of the work is performed in an office setting. The position must be able to make site visits to on-site and off-site locations to install and maintain network operating systems and network application hardware and software. Working hours are within the typical workday, however installation, maintenance, upgrades, and troubleshooting may require overtime or weekend support. Temperatures in computer and network communications facilities are controlled to accommodate the hardware and might necessitate exposure to uncomfortable conditions. The work area involves everyday risks or discomforts that require normal safety precautions.
Additional selections may be made from this announcement within the same geographical area.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Any Offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the
DHS Careers
website and select Benefits.Disabled veteran leave
will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will use multiple assessments that will place you in one of three categories based on your experience, education, and training and demonstrate the following competencies needed to perform this job:
1. Knowledge of service management concepts for networks and related standards, laws, regulations, policies, and ethics as they relate to cybersecurity and privacy.
2. Ability to apply cybersecurity and privacy principles to organizational requirements relevant to confidentiality, integrity, availability, authentication, and non-repudiation.
3. Must possess and maintain Federal Acquisition Certification - Contracting Officer Representative (FACCOR) Level III certification; or have the requisite experience to obtain and maintain certification.
4. Ability to evaluate new data communication technologies and recommends investments in new technologies to the agency and component senior management to improve mission permeance and provides consultation during the planning and implementation of successfully tested new technologies.
Your responses to the job questionnaire will place you into one of the following categories:
1. Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies, including all Selective Placement Factors (SPF) and appropriate Quality Ranking Factors (QRF) as determined by the job analysis.
2. Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis.
3. Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies, including all SPFs and appropriate QRFs as determined by the job analysis. If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.
Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher. (This position is not considered scientific/professional.)
Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. View information on veterans’ preference.
The first assessment will consist of skilled-based questions designed to evaluate the degree to which you possess the skills needed to perform the duties of the positions being filled. These questions are scored, and you must score at least 85 out of 100 points in order to be invited to participate in the second assessment.
The second assessment is a writing sample. Instructions: In one page or less, describe a server or network project you led and the resulting outcome.
You may preview questions for this vacancy.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the
DHS Careers
website and select Benefits.Disabled veteran leave
will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
1. Your resume. Please limit your résumé to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. Please visit www.fletc.gov/site-page/employment-faqs website for further guidance regarding this page limit. For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire.
2. Are you a veteran? Submit Member Copy 4 of your DD-214, Certificate of Release or Discharge from Active Duty or notice form. Those applying for 10-Point preference may fill out the SF-15 and provide the documents that demonstrate your preference eligibility e.g., the AB4, Civil Service Preference Letter. If you are applying based on your eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit a certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date you apply. Your certification must include your dates of service, your rank, and your character of service. Click here to view more veterans’ information.
3. Are you claiming special priority selection rights under the Career Transition Assistance Program/Interagency Career Transition Assistance Program (CTAP/ICTAP)? You must submit copies of your: agency notice; most recent performance rating; and your most recent SF-50, Notification of Personnel Action noting your current position, grade level, and duty location.
4. Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: position title, type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee), agency, beginning and ending dates of your appointment.
5. Writing sample. Instructions: In one page or less, describe a server or network project you led and the resulting outcome.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
If this is your first time applying for a federal job, then you will need to create a USAJOBS® account. Otherwise, follow the steps below.
1. If you possess multiple documents of the same type (e.g., multiple transcripts, DD 214s, SF 50s, or certifications), then you will need to combine them into one file not exceeding 3 MB in size and upload the newly created file into your USAJOBS® account.
2. Click the Apply button. If you are not already logged into USAJOBS®, you will be prompted to do so.
3. Select the resume and documents from your USAJOBS® account that you wish to transmit. You will need to manually associate any documents that are not automatically linked within our application system (see Step 6 below). Please limit your résumé to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.
4. If this is your first time applying for a job with the FLETC, then you will be automatically forwarded to the account creation process before being taken to the job application. Follow the on-screen prompts to finalize the creation of your FLETC account. If this is not your first time applying for a job with the FLETC, then you will skip this step.
5. The second assessment is a writing sample. Instructions: In one page or less, describe a server or network project you led and the resulting outcome.
6. In some cases, documents brought over from USAJOBS® will not be automatically linked within our system. In these cases, the system will display any unlinked documents on the left side of the page with an action control to manually attached the document. Click on the action button and follow the on-screen prompts to ensure your unlinked documents are attached.
7. After reviewing your submission in the final step, click “Submit Application” located at the bottom of the page. If you leave the application before clicking “Submit Application,” your application will not be transmitted to our servers. Upon clicking “Submit Application”, you will be greeted with, “Thank You! You have successfully submitted your application.”
Your application, including any supporting documents, must be received by 11:59 p.m. EST on the closing date of this announcement.
We strongly encourage you to apply online. If you cannot apply online, you may contact the individual listed in the "Agency Contact Information" section of this job opportunity announcement between the hours of 7:30AM and 4:30PM ET (excluding Federal holidays) prior to the closing date of this announcement to receive assistance. When e-mailing, please include the vacancy announcement number in the subject line.
If you encounter an error with a corresponding code during the application process, contact the Monster® Government Solutions Helpdesk at (866) 656-6831 or via e-mail at mgshelp@monster.com. Monday through Friday between the hours of 7:00 a.m. to 7:00 p.m. EST (excluding federal holidays).
Agency contact information
Sonya Robinson
Phone
912-554-4842
TDD
912-554-4842
Fax
000-000-0000
Email
sonya.d.robinson@fletc.dhs.gov
Address
FLETC
1131 Chapel Crossing Road
Glynco, Georgia 31524
United StatesNext steps
The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
Once the announcement closes, we will adjudicate any veterans’ preference claims. We will then assess the experience and training of those applicants eligible for veterans’ preference who scored between 90 – 100 on the occupational questionnaire and refer them to the hiring manager for further consideration and interviews. Applicants not eligible for veterans’ preference who scored between 90 – 100 on the occupational questionnaire may be considered after the pool of eligible veterans is exhausted.
We expect to make a job offer within 60 business days after the closing date of this announcement. If you are selected, we will conduct a suitability/security background investigation.
The status of your USAJOBS® account will be updated following each step in this process. In order to receive e-mail notices each time the status of your application is updated, you must enable “notifications” from within your USAJOBS® account.
View more information on applying for federal employment.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
1. Your resume. Please limit your résumé to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. Please visit www.fletc.gov/site-page/employment-faqs website for further guidance regarding this page limit. For resume writing guidance, please visit USAJOBS Resources Center or view their video tutorial. Your resume must thoroughly describe how your skills and experiences align to the criteria defined in the "Qualifications" section of this announcement and it must support your responses to the assessment questionnaire.
2. Are you a veteran? Submit Member Copy 4 of your DD-214, Certificate of Release or Discharge from Active Duty or notice form. Those applying for 10-Point preference may fill out the SF-15 and provide the documents that demonstrate your preference eligibility e.g., the AB4, Civil Service Preference Letter. If you are applying based on your eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit a certification from the Armed Forces that you will be discharged or released from active duty within 120 days from the date you apply. Your certification must include your dates of service, your rank, and your character of service. Click here to view more veterans’ information.
3. Are you claiming special priority selection rights under the Career Transition Assistance Program/Interagency Career Transition Assistance Program (CTAP/ICTAP)? You must submit copies of your: agency notice; most recent performance rating; and your most recent SF-50, Notification of Personnel Action noting your current position, grade level, and duty location.
4. Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your applicable SF-50, along with a statement that provides the following information regarding your most recent political appointment: position title, type of appointment (Schedule A, Schedule C, Non-career SES, or Presidential Appointee), agency, beginning and ending dates of your appointment.
5. Writing sample. Instructions: In one page or less, describe a server or network project you led and the resulting outcome.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
-
Career transition (CTAP, ICTAP, RPL)
Federal employees who meet the definition of a "surplus" or "displaced" employee.
-
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Only U.S. Citizens are eligible to apply.
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