Impound Specialist
Los Angeles, CA | Office based

POSITION SUMMARY:
The primary objective of this position is to ensure the timely and effective placement of impound repossession assignments. This requires a detailed review of assignment details to ensure all State and Federal requirements are met. This position will serve as a point of contact in maintaining vendor relationships, including assignment follow up, fee authorizations, and invoice approvals. reviewing incoming notices, contacting holding facility for impound details, and referring the account for appropriate follow up. The primary objective of this position is the timely review of all impound accounts and proper queuing for account or vehicle follow up.
This position will work closely with external repo vendors, as well as internal departments as both a service-provider and service-recipient. The successful candidate should be self-directed in work prioritization, be able to work seamlessly between and among several databases and should be able to demonstrate good decision-making ability within the scope of the position’s areas of responsibility. The Coordinator will perform all duties in accordance with Westlake policies and procedures and all state and federal regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review impound accounts for pick up / opposition
• Recovery of seized vehicle, following State and Federal Guidelines
• Authorize / track lien opposition for resolution
• Prevent lapses and clear up inconsistencies in agent updates
• Maintain effective communication with repossession agents, collection and other internal departments.

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

• Detail-oriented, ability to prioritize multiple responsibilities.
• Effective and professional verbal and written communication skills.
• Intermediate PC skills; ability to work with multiple platforms.
• Good interpersonal skills and teamwork awareness.
• Familiarity with vehicle values, reconditioning cost / benefits, and wholesale remarketing channels desirable.
• Ability to understand and interpret state-specific laws on third-party liens for storage and repairs.

EDUCATION AND/OR EXPERIENCE:

• Minimum of a High School diploma or equivalent.
• Previous work experience in consumer credit or banking, preferably in automotive finance, impounds or repossessions is helpful.

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

• Daybreak or other retail consumer servicing systems
• Web navigation and/or wed-based applications
• Personal computer: Microsoft Word, Excel, and Outlook
• 10- key calculator and QWERTY keyboard skills.
• Copier, Faxing & other general office supplies.

PAY RATE:

• Base pay of $16.04 per hour depending on location

FULL TIME BENEFITS

• Medical, Dental, and Vision benefits
• Life Insurance, Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $2.6 Billion Company, plus company matching
• Wellness Program
• Westlake University, Certification Programs
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Wireless, Computer, and Satellite Discounts
• Employee Loan Assistance
• Gym Membership Discounts
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet - pay advance

ACKNOWLEDGMENTSWe are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.Location: Los Angeles,California,United States, Los Angeles, CALocation: Los Angeles,California,United States, Los Angeles, CA

Job Type: Full-time

Pay: From $16.04 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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