Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Supervisor, Tax Escrow Administration at one of the following offices: Irving, Texas; or San Antonio, Texas. The primary purpose of this job is to supervise the activities of the Escrow Administration department. The Supervisor is responsible for providing training, guidance, coaching, and oversight to the Escrow Administration staff. Responsible for overseeing the day to day functions for the escrow area which includes property insurance processing, property tax processing, and mortgage insurance ensuring superior customer service.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Oversee Escrow Administration including taxes, insurance, escrow analysis, and escrow audits.
• Supervise and monitors all employees and their daily work within the escrow area
• Run escrow analysis reports and monitors client escrow accounts to disburse taxes, hazard insurance, PMI, premiums accordingly.
• Supervise departmental processes as it relates to the escrow lifecycle, including reconciliation of open billing items for tax and insurance, mortgage insurances and escrow analysis.
• Assist with internal and external audits as they relate to escrow, including pulling and gathering requested information for audits, etc.
• Primary contact with outside escrow related vendors. Responsible for performance of respective vendors.
• Ensure compliance with RESPA, Homeowners Protection Act of 1998, Privacy Act and other regulatory acts as they may apply to servicing/escrow.
• Assist customers, both internal and external, with verbal and written questions, concerns and problems related to escrow and provides excellent customer service for all requests.
• Lead the Escrow employees in the areas of tax, insurance, escrow/analysis and achieving quality metrics and operational production.
• Provide clear direction and fosters teamwork to achieve or exceed objectives by coaching and developing.
• Stay abreast of regulatory changes relating to taxes and insurances.
• Assist the Servicing area with special projects.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's degree or a combination of education and/or experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
• Minimum of five (5) years' of experience in mortgage loan servicing and escrow administration is preferred.
• Managerial or supervisory experience is preferred
• Experience coaching, leading, and developing staff highly preferred
• CoreLogic and MSP/Black Knight experience preferred

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Travel

Limited travel to various worksites may be required.

About Us

Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.