Hybrid – On-Site / Remote - Medical Billing – Supervisor – Self Pay Job at Air Evac Lifeteam

Air Evac Lifeteam West Plains, MO 65775

More Information about this Job:
Hybrid - On-Site / Remote - Reside within two (2) hour commuting distance to West Plains, MO
Will be required to work in the West Plains, MO office one - two days per week.

IMMEDIATE OPENING

Hybrid - On-Site / Remote - Medical Billing - Supervisor - Self Pay

Check out our careers site benefits page to learn more about our benefit options.

Job Summary

The Supervisor - Self Pay provides leadership and oversight to the Revenue Cycle employees to ensure an overall high level of quality, efficiency, and productivity, while affirming all departmental goals and projections are satisfactorily met. Maintains a physically, mentally, and environmentally safe work environment for all employees. Direct responsibility to maintain a proper flow of revenues and streamline processes. Provides a positive work environment and mentors employees by providing purpose, motivation, and direction in-order-to accomplish the department's mission.

Essential Functions/Duties
  • Responsible for recommending, implementing, and subsequent analysis of process improvements.
  • Maintain a working knowledge of billing and collections regulations.
  • Gather, analyze, and identify billing and/or follow-up problems recommending corrective actions and procedural changes.
  • Analyze work processes and implement procedural changes to maximize efficiency.
  • Set goals and motivate employees to foster high performing teams.
  • Work effectively as a member of a leadership team.
  • Communicate clearly and concisely, both orally and in writing, giving presentations as needed.
  • Serve as a "champion" for best practices within our "I-Care" Cultural Pillars. (Integrity / Compassion / Accountability / Responsibility / Excellence)

Qualifications

Required Experience
  • Must be fluent in English
  • Full-time experience in an administrative, managerial, or supervisory position with direct responsibility for delivery of patient accounting services, healthcare billing and follow-up services, and collection services
  • Minimum 3 years experience in a call center environment
  • Minimum 3 years customer service experience
  • Ability to work independently or as an active member of a team
  • Must possess empathic and professional written and verbal communication skills
  • Knowledge and experience of computers and related technology, at an advanced level

Required Education
  • Bachelor's degree in Business, Healthcare Administration or equivalent and minimum of three (3) years of medical billing experience. Significant, relevant work experience may substitute for degree requirements.

Preferred Experience
  • Minimum 1 year collections and or sales experience
  • Experience working with remote staff

Skills
  • Knowledge of cash management principles and/or procedures
  • Knowledge of health care billing procedures, reimbursement, third party payer regulations, documentation, and standards
  • Knowledge of health care billing compliance regulations
  • Knowledge and understanding of payor Explanation of Benefits (EOB)
  • Requires strong problem-solving skills, attention to detail, and ability to make timely decisions
  • Above average computer skills and familiarity with Microsoft Office, especially Excel
  • Ability to drive results, review/improve processes, and manage change
  • Excellent internal and external customer service skills
  • Responsiveness and a strong commitment to meeting internal and external deadlines with limited supervision
  • Strong written and verbal communication skills, interpersonal skills, and proficiency in presenting findings in PowerPoint
  • Work with large volumes of data including knowledge of Pivot tables and other Excel functions
  • Strong quantitative, analytical, and problem-solving skill

Working Conditions and Mental Conditions
  • Work in a team environment
  • Utilize various software programs
  • May be required to sit for long periods of time

Mental Demands
  • Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Guiding Values and Behaviors of Patient Accounts Billing Representative
Employee must consistently exhibit our guiding principles:
  • Patient Care - We continually earn the privilege to care for our patients. It is at the forefront of everything we do.
  • One Team - We respect each other and achieve together what no individual can alone.
  • Innovation - We are driven to develop solutions that inspire progress.
  • Vigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
  • Ownership - We are accountable for what we do and take pride in how we do it.
  • Citizenship - We are dedicated to being good stewards in the communities we serve.
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.



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