• 1) Conduct comprehensive intake and assessments of participants to develop Housing Case Plan.
• 2) Provide case management services which include but are not limited to providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services and following up to ensure that the referrals were completed; tracking and documenting participant progress.
• 3) Regular follow-ups with participants to assess participant’s progress and need, including wellness checks to support participants well-being.
• 4) Educate participants on the ‘step-down’ approach to decreased rental assistance over time.
• 5) Provide participants with referrals and information to help increase their income through employment or other opportunities such as vocational training.
• 6) Assist participants in all aspects of locating and securing permanent housing (identifying housing resources, communicating and negotiating with landlords, processing and submitting application, advocating for participants, coordinating the enrollment/leasing process, etc).
• 7) Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS), internal database system, and hard copy case files.
• 8) Perform rent calculations for rental assistance programs and counsel participants regarding rent, security deposit and lease provisions.
• 9) Network with new owners, landlords and property managers to promote UBH’s rental assistance and placement programs.
• 10) Educate landlords on how the short/medium-term and long-term rental subsidy programs works including timeframe and potential payment breakdown and encourage their participation.
• 11) Perform site visits to prospective units to ensure they meet guidelines for habitability standards, including safety and security concerns.
• 12) Provide advocacy as needed to help address issues and barriers between landlord and participant. Work in tandem with the housing coordination/stabilization team to address any participant-related issues.
• 13) Respond to complaints from landlords and participants related to housing issues.
• 14) Perform inspections, post participant acceptance, of unit for habitability of actual unit. Ensure rents are within the Fair Market Rates and contractual obligations. Negotiate deposits and rent when necessary.
• 15) Collaborate with other partner agencies to insure housing stability and resolve potential issues.
• 16) Participate in staff meetings, case reviews and other relevant trainings.
• 17) Attend community meetings and other assigned meetings, events, workshops, etc.
• 18) Other duties as assigned.

• 1) Bachelor’s Degree and 2 years of experience in human services or significant work experience relevant to the position.
• 2) Experience working with homeless population; experience working with homeless families preferred.
• 3) Demonstrated knowledge of fair housing laws and practices.
• 4) Knowledge of Section 8, Permanent Supportive Housing, and Low-Income Housing systems preferred.
• 5) Exhibit high level of professionalism.
• 6) Exhibit trauma informed care in working with participants.
• 7) Ability to communicate effectively, both verbally and in writing; and follow detailed instructions.
• 8) Ability to work well in a team, as well as independently.
• 9) Ability to maintain clear personal and professional boundaries.
• 10) Ability to work effectively in constantly changing and sometimes demanding or chaotic environment.
• 11) Ability to solve problems, make decisions, resolve conflicts and demonstrate empathy.
• 12) Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness.
• 13) Ability to respond responsibly in emergency and crisis situations.
• 14) Ability to occasionally work varied hours/days including evenings.
• 15) Basic computer skills including use of Microsoft Windows Office Suite programs and using a data management system.
• 16) Valid California driver’s license and proof of auto insurance.

• 17) Employment Eligibility Verification
• 18) Reliable transportation
• 19) Updated tuberculosis test
• 20) Proof of COVID-19 Vaccination.
• 21) Successful completion of background screening

Upward Bound House (UBH) is a nonprofit organization whose mission is to eliminate homelessness among families with children by providing housing, supportive services, and advocacy. The organization carries out this mission by operating programs that provide both temporary and permanent housing resources to homeless and at-risk of becoming homeless families, as well as supportive services in employment, education, health, and wellness. UBH’s integrated programs provide clients with intensive and coordinated access to services according to the nature of their needs.