Come join us and grow with us! The best team, in the best hotel, in America's Friendliest Hometown of the The Villages, at beautiful Lake Sumter Landing. Competitive pay with great benefits - eligible for up to 3 weeks vacation from first day of employment, 8 paid holidays, free health insurance, dental & vision insurance, eligible for free Villages Charter School tuition for your children, 401K with company match, HSA with company match and more.

SUMMARY

The room attendant is a key individual in achieving the quality standards of each guest room to ensure guest satisfaction. The room attendant must ensure that each room meets a high level of quality, while also being efficient with the time spent in each room. They must have keen eye with attention to detail and be motivated to work independently and as a team as needed.

ESSENTIAL SKILLS

• Able to work alone or in a team atmosphere
• Excellent customer service skills
• Effective listening skills
• Professionalism
• Organizational skills
• Able to work and adapt to a fast-paced environment
• Able to work in a busy and occasionally noisy environment
• Able to work with frequent dirt, dust, and fumes
• Able to work varied shifts, including weekends and holidays
• Detail-oriented

· Able to attend departmental meetings.

· Always look for ways to assist guests and go above and beyond to provide guest service.

· Able to reads and understand all memos that pertain to the housekeeping department.

· Able to bend, stoop, stand, and walk long distances for the duration of the shift

· Able to lift at least 20lbs repetitively.

· Able to complete all daily responsibilities/cleaning task list.

· Able to complete 16 vacant dirty guest rooms and suites within an 8-hour shift.

· Able to use a multitude of designated chemicals to clean the assigned areas.

· Able to work independently and follow directions as assigned by supervisors

· Able to complete standards according to established procedures

· Meet guest satisfaction goals outlined within the department

Daily Essential Job Functions:

· Timely clean and re-stock all areas of the guest room per established quality standards using a vacuum, broom, department-issued cleaning chemicals,

o Clean checkouts at a 30 minute per room pace

o Clean stayovers at a 20 minute per room pace

· Timely address guest complaints and/or requests with professionalism and patience within a ten-minute time frame

· Accurately follow the workflow provided by the housekeeping leaders to complete the daily assignment and production standards, which can range from 12 up to 16 or more rooms per 8-hour shift.

· Timely report maintenance issues in rooms

· Move and arrange furniture per established standards

· Keep cart well-stocked, tidy, and clear of unapproved items at all times

· Attend all mandatory departmental meetings

· Bend, stoop, stand, and walk for the duration of the shift

· Lift at least 20 lbs

· Arrive to work on time and prepared to start shift on any day scheduled

· Timely complete all daily responsibilities/cleaning task list per established quality standards

· Communicate effectively and timely with floor supervisors and housemen on needs and progress

· Timely and accurately perform any other tasks as assigned by the inspectors, supervisors, or managers

· Clean all guest rooms on daily assignment within allotted time and within established quality standards

· Make beds per established quality standards

· Clean all areas of bathrooms per established quality standards

· Complete daily projects as assigned

· Use and maintain equipment properly per established safety and quality standards

· Maintain assigned area including but not exclusively hallways, windows, elevator landings and guest rooms per established safety and quality standards

· Communicate daily with team leaders, housemen and managers

· Timely report all damage to team leader or managers

· Timely report and hand over personal property left by guests

· Use all chemicals properly and safely as required by product safety labels and OSHA standards

· Perform deep cleaning as assigned per established quality standards

· Maintain linen properly and per established quality standards

· Maintain guest rooms to standards set by management

· Maintain hotel assets at all times

· Work in a fast paced, busy, and occasionally noisy environment

· Able to work with frequent dirt, dust

· Able to work with occasional smoke, Timely report guest violations of established policies

· Safely maneuver and control housekeeping cart, which requires exerting 20 lbs. of force

· Any and all other duties assigned by management

QUALIFICATIONS CERTIFICATES, LICENSES, REGISTRATIONS EDUCATION and/or EXPERIENCE

• High school diploma or equivalent preferred, related experience is preferred.

LANGUAGE SKILLS

· Must speak and understand basic conversational English, ability to speak effectively with guests or associates of organization.

MATHEMATICAL SKILLS

Ability to perform basic addition, subtraction.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is required to:

• be on feet 8 hours per day
• bend, twist, kneel, push and lift up to 50 pounds
• use hands and fingers to handle or feel objects
• frequently reach with hands and arms
• talk or hear
• occasionally required to sit and stoop; kneel, crouch, or crawl
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate

Perks & Benefits

• PTO
• Health & Wellness benefits
• Medical
• Prescription
• Dental
• Vision
• Hotel Discounts
• Elementary Charter School program
• Rewards and recognition programs (we appreciate all that you do).

Waterfront Inn is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. Applicants have rights under Federal Employment Laws. Please see the attached posters for more detail about your rights: Equal Employment Opportunity is the Law (EEO), Family and Medical Leave Act (FMLA), and Employee Polygraph Protection Act (EPPA).

Job Types: Full-time, Part-time

Pay: $14.25 - $14.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.