Host-Steakhouse/Fine Dining Job at American Place Casino - Waukegan, Illinois
American Place Casino - Waukegan, Illinois Waukegan, IL 60085
Customer Service
- Consistently following established sequence of service to provide the highest level of service to our guests
- Building and establishing a personal clientele through guest interaction, name/face recognition
- Anticipating guest's needs and responding appropriately
- Greeting guests with eye contact, a smile, and a sincere welcome as soon as they enter the restaurant
- Name usage whenever possible is key
- Polite communication with guests regarding any delays or changes in their table or reservation
- Sincere farewell with a smile
Shift Responsibilities
- Performing all opening and closing duties daily, as assigned per shift
- Maintaining cleanliness of host area and entrances to insure a positive first impression
- Working as a team to insure the highest level of guest satisfaction
- Following all policies and procedures set forth by the company
- Following all health and safety regulations
- Communicating effectively with management and team members alike
- Maintaining the highest level of professionalism with both guests and team members
- Utilizing OpenTable for reservations and walk-ins to obtain guest info
- Seating guests politely and efficiently at a reasonable pace for service
- Assisting servers/bartenders/server assistants when possible to keep the flow of the dining room moving
- Responsible to comply with all manager's and direct supervisor requests
Technical Knowledge
Hosts must possess a working knowledge of the systems used within our company. In particular, the host must be proficient in the following:
- Opening and closing procedures
- Food knowledge
- Beverage knowledge
- OpenTable
- Phone system
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