General Responsibilities:

• Greets guests immediately in a friendly manner upon arrival and acknowledges at departure.
• Demonstrates a sense of urgency and meets service cycle timing standards.
• Seats guests at clean, dry tables, utilizing proper seating rotation.
• Determines and provides for any special needs of guests.
• Maintains guest waiting list and adheres to proper seating order procedures.
• Describes promotions while seating guests; takes initial beverage order.
• Attends to any other guest needs during the entire dining experience as warranted.
• Addresses complaints promptly in a courteous manner and notifies the supervisor of any issues.
• Assists service personnel in providing beverage orders and refills and clearing and setting tables.
• Willingly assists other team members without being asked.
• Maintains proper supply of clean menus.
• Demonstrates knowledge of station and floor breakdowns.
• Possesses strong product and menu knowledge.
• Completes all required side-work, including deep-cleaning assignments.
• May be held accountable to proper cash-handling procedures.
• Provides courteous service and is cordial to all team members and guests.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Sodexo HACCP policies and procedures.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule if needed.
• Must comply with any dress code requirements.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

Experience/Knowledge:

• High School diploma, GED, or equivalent experience.
• 0 to 1 year related experience.

Skills/Aptitude:

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Ability to use a computer.
• Must have the ability to communicate effectively in English, both orally and in writing.
• Must be able to work unsupervised.
• Must be able to communicate clearly with managers, kitchen, and dining room personnel.
• Must have excellent customer service skills.

Physical Requirements:

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

Working Conditions (may add additional conditions specific to defined work location):

• Generally in an indoor setting, however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends, and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.