Position Summary: The Hospital Unit Clerk in the Progressive Float pool provides indirect patient care in the hospital setting. This individual will be expected to float to various units to meet the daily operational needs of the organization. Meets the communication needs of the patient/family, departmental staff and medical staff. Prepares and compiles records in assigned unit. Initiates directions from physician and nursing staff. Maintains regulatory agency requirements, nursing and hospital policies and procedures and standards. Duties and Responsibilities: Demonstrates Competency in the Following Areas: 1. Answers telephone in a polite manner and communicates information to the appropriate personnel and/or family. 2. Prepares medical records for new admissions and discharged patients. 3. Logs all patients in the logbooks and in computer upon admission, transfer, and discharge for required units. 4. If requested, supports maintaining equipment and inventory records for assigned unit and any pre-established supply levels, stocking and replenishing as needed. 5. Communicates appropriately and clearly to Nursing Leadership, co-workers and physicians. 6. Demonstrates an ability to be flexible, organized and function under stressful situations. 7. Treats patients and families with respect and dignity. 8. Interacts professionally with patient/family and provides verbal reassurance as necessary. 9. Maintains a good working relationship both within all departments. 10. Helps to manage entry into the locked units of Critical Care and Maternal Health, ensuring adhearance to visiting hours in order to ensure the safety of staff and patients. 11. Participates in order entry following downtime procedure. 12. Performs all aspects of indirect patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. 13. Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service. a. Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times. b. Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way). c. Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem. d. Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations. e. Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place. f. Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist. Organizational Requirements: 14. Meets dress code standards of assigned nursing unit, appearance is neat and clean. 15. Completes annual educational requirements. 16. Maintains regulatory requirements. 17. Reports to work on time and as scheduled; completes work within designated time. 18. Wears identification while on duty; uses computerized punch time system correctly. 19. Completes in-services and returns in timely fashion. 20. Attends annual review and department in-services, as scheduled 21. Attends at least 75% staff meetings annually. Reads and returns all monthly staff meeting minutes. 22. Represents the organization in a positive and professional manner. 23. Actively participates in performance improvement and continuous quality improvement (CQI) activities. 24. Complies with all organizational policies regarding ethical business practices. 25. Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the department. 26. Confidentiality: Maintains confidentiality of information at all times. a. Consistently maintains confidentiality of all information gained during the course of employment, respecting the privacy of others. b. Understands and maintains the confidentiality of information communicated directly from the supervisor, including discussions of a counseling nature. c. Follows policies and procedures related to medical legal matters, including confidentiality, amendments of medical records, patient rights, medical records as legal evidence and informed consent d. Copies records according to policy, assuring the appropriateness of the individual requesting information from the record prior to copying, faxing, or phoning any portion of the record. 27. Safety: Demonstrates an understanding of fire and electrical safety, infection control, body mechanics, and related areas, as appropriate to position. a. Attends mandatory in-services on fire safety, electrical safety, infection control, and body mechanics. Successfully completes competency-based training in each area. b. Follows all employee health procedures, incident reporting, and infection control requirements at all times, as appropriate to the position. c. Uses proper body mechanics at all times as required by the physical demands of the position. d. Maintains a safe work environment and performs duties of the position in a manner consistent with ensuring the safety of self and others. e. Identifies safety needs in areas outside own work environment, recommending corrective action as appropriate. 28. Expense Control: Performs job duties in a manner that maximizes expense control. a. Uses supplies, equipment, and utilities in an expeditious manner b. Consistently recommends methods to control costs while maintaining a high degree of customer service. c. Performs job tasks efficiently and effectively resulting in no unplanned overtime. Regulatory Requirements: • High school graduate or equivalent. Language Skills: • Ability to read and communicate effectively in English. • Additional languages preferred. Skills: • Basic computer knowledge. • Order Entry training • Knowledge of medical terminology. Physical Demands: • For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.