We are seeking a talented individual to join our IT team. The Helpdesk Technician is responsible for the repair and maintenance of computer and computer-related equipment, basic administration of network hardware, and troubleshooting of software issues for all Puget Sound Kidney Centers (PSKC) facilities.

Education and Experience

• High school diploma or equivalent.
• Associate’s or Bachelor’s degree preferred.
• Microsoft (MCP, MCSA/SE) and/or CompTIA (A+ or N+) certification preferred.
• Valid Washington State diver's license, and insurable on the PSKC automobile policy.
• Minimum of two years' experience with computers, networks, and software.

See the full job description for more details.

Location and Hours:

This is a regular, full-time (40 hours/week) position and is based out of our Regional Administrative Office in Bremerton. Ability to travel and work at other PSKC clinic locations is required. Work hours are flexible, but must be available to work during our core hours of 9:00 am - 3:00 pm Monday-
Friday unless otherwise authorized by the supervisor.

Compensation

Hourly pay range for this position is $17.51 - $29.30 per hour. Wage offers are determined based on multiple factors including previous experience in the same or similar role.

Benefits

PSKC offers qualifying employees a generous compensation package that includes paid vacation accrual, paid sick leave, eight paid holidays, employer-subsidized medical and dental benefits, employer-paid life and disability benefits, certain discretionary awards, and education assistance. Employees may also contribute to our 403b retirement plan and are eligible for an employer match after completing two years of employment. More information about our benefits package can be found on our website https://www.pskc.net/careers/working-at-pskc/.

Essential Functions

• Respond to requests for technical support via phone, email, and in person, including after business hours and weekend stand-by coverage.
• Follow standard helpdesk and ticketing system procedures:
  • Track and route problems and requests.
  • Document solutions.
  • Identify and escalate situations requiring urgent attention.
• Basic administration and troubleshooting of PSKC Electronic Medical Records system:
  • Reset user logins/passwords.
  • Reset server sessions.
  • Maintain and troubleshoot dialysis machine interface equipment (Digiports).
• Provide daily management of EMR carts, including maintenance (battery maintenance/replacement, hardware troubleshooting, keyboard, mice, JACO power system, USB ports, Power inverter, CC adapter card, monitor, software troubleshooting network interface card, software, RDP).
• Troubleshoot basic desktop/laptop hardware and software issues.
• Assist with PSKC’s information privacy and security compliance efforts and system audit processes.
• Assist with printer and fax troubleshooting.
• Maintain and track computer hardware, software, and IT equipment inventory.
• Manage and train PSKC users on use of training room AV equipment.
• Assist with Web Filtering policies for each patient facility, including granting access to website requests.
• Provide daily management of dialysis machines (workstation portion):
  • Setup: Install Windows 7 and configure OS environment for use on network.
  • Maintain and troubleshoot issues.
• Installation, troubleshooting and problem resolution of Digiport connectivity, including:
  • Resetting/rebooting devices and ports via web interface.
  • RS232, CAT5 cable connections, Digiport switch and patch panels.
• Deploy and support Patient and Corporate Wi-Fi infrastructure:
  • Open mesh patient/staff Wi-Fi deployment, configuration and management.
  • Create, distribute, and manage access vouchers.
• Support of PBX system:
  • Functions of 8 button DTH phones.
  • Features available (programming features).
  • Troubleshooting tickets for phones.
• Create and maintain network documentation.
• Provide assistance and ongoing support for education website courses.
  • Add course content and video as requested.
  • Record webinar videos for education website as needed.
  • Coordinate and deliver PSKC facility wide Webinar setup.
  • Provide training for new techs and nurses during tech class period.
• Provide project support and perform other functions as directed by the Head, Information Systems.

Pre Employment Requirements

PSKC is a Drug Free Workplace. Offers of employment are conditional upon successful completion of a drug test and criminal background check. PSKC complies with all state and federal regulations to provide a safe work environment for our employees and is committed to providing equal employment opportunities to all, and a work environment that is free of unlawful harassment, discrimination, and retaliation.

When requested, PSKC will provide a reasonable accommodation (exemption) for medical or religious reasons as permitted by the mandate provided that the requested accommodation is reasonable and does not create an undue hardship for PSKC or pose a direct threat to the health and/or safety of others in the workplace and/or to the requesting employee.

Equal Opportunity Employer

PSKC is proud to be an Equal Opportunity Employer. PSKC does not discriminate on the basis of race, color, creed, religion, sex, national origin, ancestry, age, marital status, protected veteran status, sexual orientation, gender identity, genetic information, physical or mental disability or medical condition as defined by applicable equal opportunity laws. All employment decisions are based on merit, qualifications, and abilities. If you need assistance or accommodation during the application or interview process, please contact us at applications@pskc.net.

About Us and Our Mission

Puget Sound Kidney Centers is proud to serve people with chronic kidney disease throughout the northwestern counties of Washington state. Patient care is our top priority—we train patients to do dialysis at home, provide the very best care in our outpatient dialysis centers and at local hospitals, and bring kidney-health messages to at-risk members of our community.

As a patient-centered, community-based nonprofit, PSKC is committed to ensuring that all patients and their families receive high-quality, convenient, compassionate and affordable care, a deep and long-lasting commitment we’re proud to make to the communities we serve

Our mission is to enhance the quality of life of those with kidney disease through outstanding dialysis care, education and community support.