Helpdesk Support Specialist - Senior Job at City of Little Rock, AR

City of Little Rock, AR Little Rock, AR

Job Objective & Safety/Security Sensitive Designation

JOB OBJECTIVE: To provide first level remote technical support for network users by supporting the users of network resources through remote control access to users desktop to configure, install and troubleshoot and/or resolve workstations/software problems.

This position is not designated as a safety/security sensitive position and is not subject to random drug and alcohol screening.

Essential Functions

For a complete list of essential job functions

Minimum Qualifications and Additional Requirements

These knowledge, skills, and abilities are usually, although not always, acquired through completion of high school, supplemented by course work in Information Technology, Computer Science or a related area; two (2) years of experience working with microcomputer operating systems and software applications, which includes two (2) years of experience in a helpdesk environment. Equivalent combinations of education and experience will be considered.
ADDITIONAL REQUIREMENTS: None
DISCLAIMER:
This document does not create an employment contract, implied or otherwise.

Application Requirements

  • Online applications only
  • Applicant’s answers to supplemental questions will be used to screen for minimum qualifications electronically.
  • Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate.
  • List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.
  • All communication regarding application status will be sent to candidates via text message/ email address listed on account.
  • You may check your NeoGov inbox to review all notices sent to the email address associated with your applications.
  • Applicants may check application status for any position by logging into their account at or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.


City of Little Rock Benefits
Non-Uniformed NON-Union Eligible Full-Time Employees

Health Insurance (medical, dental, vision) - The City pays a portion of the cost of employee only health insurance. Coverage for an employee's dependents is available at the employee's option; the City pays part of the cost of this additional coverage.

Life Insurance - The City pays the total cost of employee life insurance. Amount of coverage is one to three times salary, based on job classification.

Accidental Death and Dismemberment (AD&D) – The City pays the total cost for employee AD&D. Amount of coverage is one times salary.

Long-Term Disability – The City pays the total cost of long-term disability insurance. Amount of coverage is 60% of salary.

Retirement – Our 401a pension plan requires contributions by both the City and the employee.

Paid Time Off

Paid Time Off (PTO) Leave may be used for vacation, personal illness, funeral Leave/attendance, illness of a family member or other personal business.

Regular, full-time (non-uniformed, non-union) employees shall earn paid Leave at the following rate:

Annual Accrual

Mid-Mgrs. Annual Accrual

160 hours

184

3 to 10 Years

200 hours

224

10 to 20 Years

224 hours

248

20 Years of Service and Over

256 hours

280

Paid Time Off may be accumulated to a maximum of 320 hours.

Upon termination of employment, an employee will receive payment of all the PTO Leave balance.

Short-Term Disability Leave

Short-Term Disability (STD) can be used for extended personal illness requiring the employee to be absent more than three (3) days (with acceptable medical documentation).

All full-time non-uniformed non-union eligible employees earn STD at the rate of six (6) days per year.

After five (5) years of service, an employee will receive 2% of the STD account (maximum 1,000 hours) per years of service, upon termination of employment.

Longevity

Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month for each year of service beginning at six (6) years and for each year thereafter.




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