HELPDESK ENGINEER 2 Job at Brandt Companies
Primary Functions:
Execute help desk tickets promptly and courteously. Provide end-users with technical support of desktop computers, applications and related technology.
Key Responsibilities:
- All duties of Helpdesk Engineer I.
- Work with level I engineers on escalated tickets.
- Mentoring of level I engineers under direction of a Manager using the EDGE method.
- Printer setup/configuration and Print Server maintenance (printer installation and driver updates)
- Virus and Malware removal from end-user systems
- 6. User account creation for the multiple systems (AD, O365, Signature, etc.)
- Basic network trouble shooting (i.e.: NICs, WiFi, Wireless connectivity, DNS and DHCP issues)
- Troubleshooting for all company installed applications (i.e.: SureCount, RDS, AutoCad)
- 9. Work with other IT members on project-oriented tasks, as assigned.
- 10. Work to maintain and improve Knowledge Base articles adding articles for undocumented issues.
- 11. Train small groups of end-users (12 or less) on use of hardware and soft
- Participate in night-time/weekend on-call rotation.
- Maintain excellent attendance record
- Perform additional assignments as needed.
Qualifications:
- Excellent Customer Service skills a must
- High School Diploma or equivalent required
- 2+ Years’ experience with Active Directory, Windows OS, MS Office products, and Office 365
- Knowledge of ticketing systems, remote support, and video conferencing
- Knowledge of basic network troubleshooting and commands
- Understanding of the MAC process
- Minimum 1-year experience in IT Helpdesk role
- Excellent analytical and technical skills
- Ability to maintain confidentiality for customers, employees, and business
- Strong verbal and written communication skills
- Experience troubleshooting with smartphones, mifi, tablets, and similar equipment
- IT certifications (MCSA, MCSE, CCNA, A+, N+, etc.) a plus
About Us
Ranked as a Top 50 Specialty Contractor in ENR Magazine, Brandt is one of the largest MEP firms in the United States. We perform the entire mechanical and/or electrical phases of large commercial, institutional and industrial construction projects. Brandt is headquartered in Carrollton, Texas, and maintains additional regional offices in Austin, Fort Worth, Houston, San Antonio and Waco.
The Brandt Companies, LLC is an affirmative action, equal opportunity, minority/female/veteran/disabled employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), national origin, disability, genetic information, veteran status, or any other category protected by law.
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