Geminus Corporation partners with community-based health care providers, social service organizations and early childhood education programs to help increase access to high-quality social health care for children and families across Northern Indiana. Geminus Corporation is a member of the Regional Care Group.

Position Purpose:

The Help Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

The Help Desk Technician reports to and receives general work direction from the Operations Manager. No positions report to the incumbent. Because of the critical nature and urgency related to the clinical information systems area, the incumbent must quickly work towards a resolution of reported problems. Accuracy in reporting problems and documenting each issue is critical in this position. The Help Desk Technician is expected to present a positive and professional image of Geminus, the Information Systems Department and all customers. The incumbent is also expected to contribute in the improvement, expansion and design of the systems infrastructure.

Minimum Hiring Requirements

Academic High School Diploma or equivalent & 18 Months of Specialized Training

Experience: Three years computerized call center experience and/or help desk experience.

Supervision and Management: Position is responsible for orienting/training others

Preferred Qualifications:

· Citrix

· Microsoft Products including but not limited to

· Microsoft 0365and all applications

· Microsoft operating systems

· Microsoft office products

· Trouble shooting skills

· PC hardware knowledge

· Networking knowledge

· Multifactor Authentication

· Terminal Services

· Desktop Imaging

· Virtual Desktop

· Answering Help Desk Calls and First Call Resolutions

Pay Range: Full Time – Non-Exempt - $21.21 - $27.57

Benefits:

-Dental/Vision/Medical insurance.

-Up to 20 vacation days per year for the first two years. One additional vacation day per year after until maximum 32 days are reached.

-9 Paid Holidays: New Year’s Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, and Christmas Day.

-401K plan.

-Wellness Differential: Up to $20/month for gym membership fees.

-Tuition Assistance.

-Public Student Loan Forgiveness.

COVID-19 Considerations

Employees will be required to be fully vaccinated prior to hire as a condition of employment.

Job Type: Full-time

Pay: $21.21 - $25.57 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you COVID-19 vaccinated or have a medical or religious exemption?
• Do you have a valid driver's license and reliable transportation?
• Do you have up to 18 months of specialized training as call center/help desk?

Education:

• High school or equivalent (Preferred)

Experience:

• Help desk: 3 years (Preferred)
• MS operating systems: 1 year (Preferred)

Work Location: In person

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