Global in service but local in approach, the Nisga'a Tek team is committed to high-quality service to honor those who defend us. Nisga'a Tek's work ensures mission assurance and execution for customers and warfighters.

Summary:

Nisga’a TEK, LLC is looking for a Help Desk Task Lead Tier 1. This position shall be able to provide senior level technical direction and engineering knowledge for IT support.

Essential Job Functions:

• Perform system-level configuration of products including determination of hardware, OS, and other platform specifications
• Provide assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations
• Supervise all contract personnel engaged in the operation and support of network users, including all communications equipment on various platforms in large scale or multi- shift operations. Contract lead’s resume shall reflect a minimum of 6 years’ supervisory experience
• Monitor and respond to hardware, software, and wired/wireless network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations
• Utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance
• Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools
• Support a variety of SaaS offerings including productivity suites such as Microsoft Office 365 or Google G Suite; and Cloud storage such as Microsoft OneDrive or Google Cloud
• The Tier 1 Help Desk provides local desktop support to approximately 900 users operating approximately 1,200 NIPRNET Computers

Necessary Skills and Knowledge:

• Capability to self-motivate, work independently and taking ownership of job responsibilities.

• Demonstrated Customer Service & Troubleshooting skill sets.

• The ability to balance and prioritize multiple projects and remain calm under pressure.

• Experience working with multi-tiered ticket handling/resolution systems

• Must be proficient in using the following software applications: Microsoft Word, Outlook, Excel, PowerPoint

Minimum Qualifications:

• Bachelor’s degree in a related field

• Meet DoD 8570.01-M IAT Level I requirements and shall have the following minimal education and experience metrics: 10 or more years of experience in IT customer support; knowledge of computer systems administration; Comp TIA Security Certification (or equivalent)

• Top Secret Security Clearance

• Minimum ten (10) years of related experience in a similar role