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Job Position : NC - FTCC - Service Support Analyst- Junior

Job Location : Fayetteville Tech CC 2201 Hull Rd. Fayetteville, NC

Job Duration : 6 Months

Job Description :

Service Support Analyst required to provide technical and support services in the installation, configuration, operation, maintenance and troubleshooting of computer hardware, software and peripheral equipment for students, faculty and staff.

***All FTCC staff are working 100% onsite. The candidate will be expected to work five days a week on campus in Fayetteville, NC.

Skill Required / Desired

• Posses superb problem-solving skills and have skills and have experience troubleshooting computers, peripherals, and software applications. Required 2 Years
• Ability to effectively work with a wide variety of people. Required 2 Years
• Plan, organize, and prioritize work with a minimal amount of supervision. Required 2 Years
• Establish and maintain effective working relationships with those contacted in the course of work. Required 2 Years
• Communicate clearly and concisely, both orally and in writing. Required 2 Years
• Read, understand, and interpret hardware and software manuals and apply such information as appropriate. Required 2 Years
• Work independently or as part of a team if needed to resolve problems. Required 2 Years
• Recognize, research, and diagnose hardware and software problems and repair when possible. Required 2 Years
• Provide training in the use of computer, software, and peripheral equipment. Required 2 Years
• Safely operate and care for tools, equipment, and materials used in the diagnosis and installation of computers and peripherals. Required 2 Years
• Demonstrated expertise in Windows 10 Required 2 Years
• Proficient in working with end-users remotely Required 2 Years
• Extensive experience in Microsoft Office Applications (Word, Excel, PowerPoint, and Access) Required 2 Years
• Provide assistance and instruction to faculty and staff on technical matters appropriate to assigned area. Required 2 Years

Thanks and Regards,
Pushpa Nath

Job Type: Contract

Salary: $20.00 - $23.00 per hour

Schedule:

• 8 hour shift

Experience:

• Help desk: 2 years (Required)

Work Location: One location

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