Help Desk Analyst

Full Time | Day Shift | 8am - 5 pm (Hybrid Opportunities Available!)

**Pay Rate up to $24/hour**

Lutheran Social Services of Central Ohio is currently seeking a Help Desk Analyst at our Corporate Offices in Columbus, Ohio.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

What will I do as a Help Desk Analyst with Lutheran Social Services?

• Serves as technical point of contact for all users experiencing technology problems at all agency locations, documents issues and expedites resolution keeping users informed of the status. Creates, monitors, and prioritizes IT Work Orders to ensure timely response and resolution.
• Minimizes downtime by investigating, evaluating and resolving hardware, software and network issues in a timely, accurate, and professional manner.
• Support agencies by installing, configuring, and troubleshooting technology issues and responsible for coordinating technology upgrades throughout agencies.
• Assist new and existing employees by explaining IT policies and procedures. Develops and assists in the dissemination of company specific computer and phone application training materials to detail steps involved in achieving 'best practice' consistency. Conducts small group and one-on-one computer software training sessions for new and existing employees to maximize computer usage for their job functions.
• Performs site assessments, reports results to IT team, and remediates any issues identified.
• Manages processes to repair and replace security cameras and makes DVD copies of footage as requested.
• Maintain asset inventory system by tracking and recording all assets.
• Makes recommendations to the team regarding the best means to consolidate and depict IT service results and changes to IT processes, policies or procedures.
• Provides after-hours support for upgrades, production down issues, etc. as needed.

REQUIREMENTS for a Help Desk Analyst with Lutheran Social Services:

• Associates Degree in Computer Information Systems or related discipline or have an equivalent combination of education and work experience. Bachelor's Degree is a plus.
• Group Policy Administration and/or Microsoft Azure AD and Office licensing experience.
• Ability to prioritize and follow up on multiple tasks with a focus on attention to detail and internal and external customer service.
• Broad hardware and software knowledge including HP Desktops & Laptops, Microsoft Surfaces, Microsoft Office, Active Directory Administration, iOS, Android, Windows 10.
• Understanding of various hardware and network configurations.
• Strong knowledge on configuring printers and print servers.
• Solid problem solving skills; ability to define problems, collect data, establish facts, and draw conclusions.
• Excellent organization and prioritization skills, attention to quality, self-motivated and desire to succeed.
• Strong verbal and written communication skills
• Certification in A+, Network+, Security+, MCP, MCSA, MCSE is a plus
• Ability to handle confidential data in a prudent manner with a focus on maintaining data integrity.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits with Lutheran Social Services:

• Health insurance with 4-plan options!
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Opportunity to make a positive impact on individuals & the community.

About Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.