The Purpose of Your Role:

The Manager, Health & Welfare Service Team is responsible for managing the Health & Welfare Account Management Team, as well as maintaining professional relationships with Sentinel’s client base. The role requires the individual to lead a team of Account Managers who are ultimately responsible for delivering top-notch service to our clients. Beyond that, the individual will assist team members with escalated inquiries, training, and create tools to help each team member be more effective and efficient.

What you'll bring to Sentinel:

In this role you will bring an innovative mindset to help create efficiency within the team, and help make each team member more productive. Your leadership will help each team member to thrive in their current role, and grow professionally. You will build tools and processes that foster positive results in the area of client experience and service excellence.

What you’ll be responsible for:

• Create and add to Sentinel’s suite of tools to assist both clients and team members.
• Help team members learn and grow by sharing industry and technical knowledge, as well as providing tools and support.
• Assist direct reports with escalated issues and inquiries from clients.
• Manage team member caseloads by continuously balancing client assignments.
• Oversee team member scheduling to ensure 100% client coverage and that all Sentinel service levels are met.
• Set client meetings with specific Sentinel clients on a set frequency.
• Other projects as needed.

About you:

We are looking for someone with customer centric attitude, drive, determination, and analytical skills. The financial services industry is forever changing and we are looking for someone who is flexible and willing to embrace change.

What you need to have:

• BS or BA level degree in business administration, communications, or equivalent experience
• 5+ years of account management, administrative, or related experience in the financial or benefits services industry
• Ability to communicate with clients to problem-solve and to create a positive experience
• Ability to work independently with limited supervision
• Ability to work well with people from different disciplines with varying degrees of technical and industry experience
• This is a remote or hybrid role.

What you’ll be part of:

Our people care about our organization. We are a company with a mission to be the best in our industry and best within our company. Being part of this company means that you are part of something special.

Sentinel was recently recognized by The Boston Globe as a Top Place to Work in 2020. In 2021, 2022, and 2023 Sentinel earned a Top Workplace USA Awards from Energage.

At Sentinel, we hire people with all kinds of awesome experiences, backgrounds, and perspectives. We like it that way. So even if you don’t meet every single requirement, please consider applying if you like what you see. Our priority is to find the brightest talent that can add to our team culture, those who actively contribute and who are excited about what they do.

Sentinel is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Some of our Benefits:

• PTO (vacation, sick, personal time bank)
• 12 Paid Holidays (10 stated and 2 floating holidays)
• 2 Community Volunteer Days
• 5 Summer Half Days
• Medical, Dental, Vision
• Life Insurance
• LTD & STD
• Retirement Plan with 3.75% Employer Match
• Parental Leave

See What We Stand For: https://www.sentinelgroup.com/About-Us/Join-Our-Team

Who we are:

Sentinel Benefits & Financial Group proudly serves more than 3,800 clients throughout the U.S., and for over 35 years, we’ve remained devoted to making a difference in the lives of our people, our clients and our community. With nearly 240 professionals tied to our mission to deliver great service—and a 9-year average associate tenure—we have become the only provider who makes benefits EASY: easy for your people; easy for your business; and easy for you.

Our ultimate goal is to take a holistic approach to help people prepare for their future health + wealth needs. From retirement plans to group health insurance to reimbursement accounts to financial planning, we engineer solutions and then continuously strive to make them better. Our in-house experts—and their commitment to excellence—define who we are. Sentinel is also one of the largest employee benefits firms in Massachusetts (Boston Business Journal) and was named a 2022 Retirement Plan Adviser of the Year in the Mentorship category (PLANADVISER Magazine).

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