The position will be a hybrid position with remote work and embedded work at Maine Medical Center. The position will require every other weekend work shifts.

MaineHealth is seeking a patient-centered, respectful, flexible, and detail-oriented Health Coach to join our Congestive Heart Failure (CHF) Remote Monitoring care team. This Health Coach will be located at Maine Medical Center, and will collaborate with a dedicated CHF APP and CHF Pharmacist in this new Program. The Health Coach will partner with patients diagnosed with CHF to ensure adherence to the lifestyle curriculum designed to help manage their CHF diagnoses. The Health Coach will focus on the education of patients, provide access and coordination of clinical/community services, work with patients on program enrollment and serve as point of contact for all inquiries related to the CHF program. This position will involve carrying a defined caseload of patients who are being supported to achieve specific goals to improve their overall health and management of their CHF condition.

Required Minimum Knowledge, Skills, and Abilities (KSAs)
• Education: High School Diploma preferred. Bachelor’s Degree preferred.
• License/Certifications: Valid Maine Driver’s License. Health Coach certification preferred.
• Experience: 2 years' working in a social service or health care setting or equivalent educational setting preferred.
• Demonstrated ability to work with individuals and families who have complex social and clinical needs preferred.
• Bilingual preferred.
• Sensitivity to cultural and ethnic diversity preferred.
• Local community resident with good knowledge of the resources available in the community preferred.
• Excellent organizational and critical thinking skills and ability to prioritize workload and to demonstrate flexible problem solving approach.
• Excellent communication and interpersonal skills and abilities to respond to diverse needs from patients, families and employees.
• Familiarity with medical terminology preferred. Ability to project a pleasant and professional image even under stressful situations. Ability to maintain confidentiality.
• Must complete most duties with minimum direct supervision and demonstrate ability to collaborate with teams of individuals in diverse settings.
• Ability to travel frequently to PCP practices and other sites where patients receive care. Proficiency in computer use, internet and health information technology; knowledge of EPIC electronic medical record system preferred.