SUMMARY OF DUTIES AND RESPONSIBILITIES

GENERAL JOB DESCRIPTION

Under general supervision and following established policies and procedures and all applicable banking laws and regulations, including BSA and AML, provides various customer service functions. Accountable for representing the bank courteously and professionally. Has a basic working knowledge of and routinely refers customers to appropriate First Bank of the Lake products and services.

The Lead Teller is an expert in the technology, policies, and procedures used by the teller staff. Direct teller staff to ensure daily items are completed timely and accurately. Provide coaching and training to less experienced employees.

Serves as Vault Teller and assures all cash limits are maintained. Research and correct teller differences. Prepares various account reconciliations daily.

Must understand and be familiar with bank services offered.

Always uphold a high degree of confidentiality for our Bank and Customer information.

DUTIES AND RESPONSIBILITIES

Assist customers with teller services; prepare and process customer transactions, including deposits, withdrawals, loan payments, savings bond redemption, and credit card advances. Sell monetary instruments and properly record the sales. Prepare currency and coin orders for Commercial customers. Buy and sell currency from the vault and other tellers as needed (even if this includes multiple times a day). Process check orders. Assist customers with the coin machine. Assist customers with Safe Deposit Box Entry. Verify and record customer identification and signatures when necessary.

Process back counterproof work with high accuracy throughout the day.

Place Regulation CC holds on funds when necessary and prepare customer notification.

Prepare currency orders, and currency sells to the Federal Reserve Bank.

Balance cash drawer daily at the end of each shift. Research and correct differences immediately. Maintain an acceptable level of cash differences within Bank policy.

Reconcile all teller cash drawer and over/short accounts to the General Ledger and the teller system daily. Research and reconcile differences daily.

Maintain a supply of trayed coins in vault.

Work with Core System Provider on Teller System issues and upgrades.

Reconcile the Cash Vault to the General Ledger weekly.

Reconcile the coin machine to the general ledger. Process loose coins and sell to vault when the coin machine attention “full” lights on.

Load cash into the ATM as needed. Reconcile cash to the General Ledger.

Handle bookkeeping calls and questions. Includes adjusting debit card limits, closing debit cards on closed accounts, deposit verifications, account maintenance forms, and CIF changes.

Review the Monetary Instrument Sales Log for accuracy.

Answer phone and direct calls. Answer customer questions. Phones should be answered on the first ring IF YOU DO NOT HAVE SOMEONE IN FRONT OF YOU OR WAITING ON SOMEONE IN THE DRIVE-THRU.

Review daily newspaper for customer information.

Scan account reconciliations, blotters, and other job-related documentation on a regular basis. This should be done and completed by the 5th day of the month.

Prepare teller proof work and teller tapes for storage. Maintain retention requirements.

Assist, as needed, with deposit account document scanning and indexing correctly.

Assist, as needed, with Wire Transfer input and verification.

Assist, as needed, with non-post and NSF processing.

Assist, as needed, with Remote Deposit Review (this should be completed multiple times daily to check for any discrepancies so the customer can be contacted promptly).

Oversee housekeeping of the teller line, assuring the area is secure of customers’ personal information, organized and acceptable for customer viewing, and supplies are stocked.

Must complete all required training, including Bank Secrecy Act/Anti-money Laundering training, suitable to their position within the bank.

QUALIFICATIONS FOR THE JOB

Education:

A high school degree is required. Associate degree or equivalent experience preferred.

Experience:

Three or more years working in a teller position and/or vault teller preferred. Previous supervisory/leadership experience preferred.

Key Competencies:

Strong Customer Service, detail-oriented, and analytical skills.

Mental alertness and adaptability to office work routines.

Strong organizational skills and the ability to handle multiple tasks are required. Computer literacy and familiarity with Microsoft Office programs, the Internet, and 10-key are required.

Ability to effectively present information and respond to questions from managers, clients, customers, professional contacts, and the general public.

Understanding of basic bank accounting, working with numbers, working with needed equipment, and data systems.

Willing to learn and take on new tasks to keep up with today’s banking world.

Always maintain a positive attitude.

WORKING CONDITIONS

Periodically exposed to outdoor elements.

Ability to sit and stand for extended periods.

Ability to lift up to 25 pounds.

Ability to recognize and differentiate colors.

Must be available to work Monday-Friday 8:00 a.m. to 5:00 p.m. and rotating Saturdays. Must be able to work overtime to the extent necessary.

EEO Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other protected category.

All offers of employment shall be subject to the successful completion of all pre-employment screenings, verifications, and processes. Failure to comply with these processes or failure to successfully pass all phases of the pre-employment screening will result in a withdrawal of the employment offer.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Please know that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors, including experience, education, skills, etc.