Guest Services Manager for Doggie Daycare Job at The Wags Club

The Wags Club Los Angeles, CA 90025

ABOUT US:

Our boutique doggy daycare is a premiere, cage-free indoor/outdoor dog daycare, boarding, and grooming service in the Santa Monica/West L.A. area. We believe in providing every dog with a home away from home. In line with our belief, the daycare is an exclusive, luxurious resort for dogs where members are lovingly pampered and nurtured. The only dog daycare in Santa Monica/West L.A. to offer a 10,000 sq. ft grassy play area for dogs in addition to a massive indoor space, we are the ultimate destination for your pet's fun, comfort and relaxation. We pride ourselves in providing the pooches with the best amenities at the most affordable rates. Here, we believe that dog daycare is perfected only when the right balance between socialization with other dogs and one-on-one human interaction is achieved.


We provide you with:
A resort environment with a fun, passionate team of professionals
Competitive pay with medical, dental, and vision benefits
The ability to bring your dog in to work with you every day at no cost
Advancement and rewards for the right candidate


Our expectations for you:

  • Greeting clients and checking pets in and out of our system
  • Answering phones and filing, faxing, and copying as needed
  • Processing client payments and maintaining the cash drawer and petty cash ledger
  • Educating clients on the dog daycare, our amenities and procedures, and conducting tours of the premises
  • Communicating all client questions and/or concerns to the owners and resolving them as needed
  • Ordering supplies and doing inventory periodically
  • Entering in and organizing all client files and information
  • Liaising with dog daycare assistants to ensure that feedings, baths, and any medical requirements for the pups are taken care of
  • Working actively with our daycare assistants to always ensure 100% client satisfaction
  • Tidying up the front office area
  • Uploading albums daily to our Facebook page and other social media
  • Assisting with errands, event planning, travel arrangements, and day-to-day ad-hoc admin assistant duties


Candidates must love working with all breeds of dogs and be accustomed to performing in a fast-paced environment. Pay is $18-$20 per hour depending on experience.

Only candidates with prior front-office/ customer service experience need apply.




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