The Candlewood Suites Thornton is now hiring Guest Service Representatives to join our team!

The Guest Service Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, handles all special requests for services or information in accordance with standard policies and procedures. To perform this job successfully, an individual must be flexible and able to perform each essential duty satisfactorily.

Compensation $14.00-$16.00 per hour

Benefits

• Referral Program
• 401K Plan
• Health Benefits (for full-time employees)
• Vacation (for full-time employees) and sick pay
• Flexible scheduling
• Anniversary Recognition Program

Responsibilities of the Guest Service Agent:

• Register guests and assign rooms accommodating special request whenever possible
• Assist in pre-registration and blocking of rooms for reservations
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures
• Understand room status and room status tracking
• Know room locations, types of rooms available, and room rates
• Use promotional selling techniques to sell rooms and to promote other services of the hotel
• Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
• Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary
• Know the cancelation procedures
• File room keys
• Know how to use front office equipment
• Process guest check-outs.
• Post and file all charges to guest, mater, and city ledgers accounts
• Follow procedures for issuing and closing safe deposit boxes
• Use proper telephone etiquette
• Use proper mail, package, and message handling procedures
• Read and initial the pass-on log and bulletin board daily. Must know of daily activities and meetings taking place in the hotel.
• Attend meetings as required by management
• Coordinate guestroom maintenance work with the maintenance department
• Report any unusual occurrences or request to the manager or assistant manager
• Knows all safety and emergency procedures
• Know accident prevention policies
• Maintain the cleanliness and neatness of the front desk area

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

People with a criminal record are encouraged to apply

Experience:

• Hotel: 1 year (Preferred)

Work Location: In person

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