Job description

Guest Service Representative/ Front Desk Agent
Employee Travel Discounts within all of the Hilton Brands

Our company offers paid vacation within your first year

Online hospitality training

Evaluations with potential pay increases in your first 60 Days and at 1 year

Scope: Our Guest Service Agents are responsible for attending to the needs of guests, especially during the check-in and check-out process. This position reports directly to the Front Desk Manager. Preference will be given to those with prior Hilton/Hampton experience or hotel background, computer literacy and the flexibility, and people skills. This is a great opportunity to work part time to augment another part time or full time job.

Major Responsibilities:

Operating the Hilton ON Q Property Management System (PMS) including checking in guests and checking out guests correctly. Hilton online training will be provided.

Ability to operate a computer to access extensive Hilton training online. Make, change, or delete reservations in the PMS.

Respond to the needs of hotel guests. Provide friendly and efficient, great customer service to insure guest satisfaction.

Operate hotel phone system.

Must be able to multitask and be creative in problem solving skills

Complete paperwork requirements for the front desk

Communicate effectively between departments to insure a smooth operation

Maintain daily logs at front desk and meeting room reservation book.

Balance shift work and cash at end of shift or prior to running audit.

2nd Shift/ Night Audit training. day of the week flexibility

Perform other duties that may be assigned by a supervisor.

Be a team player, support and assist fellow employees

Maintain a positive attitude at all times for guests and coworkers

Job Type: Part-time

Pay: $11.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

COVID-19 considerations:
Currently following all required state of Pennsylvania, CDC and Hilton Hotels protocols.

Ability to commute/relocate:

• Hanover, PA 17331: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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