Choice Hotels International, Inc. is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing nearly 600,000 rooms, in over 40 countries and territories as of June 30, 2020, the Choice family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited-service to full-service hotels in the upscale, midscale, extended-stay and economy segments. The award-winning Choice Privileges loyalty program offers members benefits ranging from everyday rewards to exceptional experiences.

Comfort Inn & Suites Bothell is currently accepting applications for a FULL-TIME OR PART-TIME Front Desk Agent who is outgoing, extremely friendly, and has an excellent work ethic.

Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

High School Diploma or GED required.
Previous front desk experience highly preferred.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule.

PRIMARY DUTIES AND ACCOUNTABILITIES

Room Assignments, Changes, and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. Efficiently handles all payments received whether they are cash or credit card, Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.

Guest Service
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.

Other Duties as Assigned
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.

To learn more about our company please visit our website at
https://www.choicehotels.com/washington/bothell/comfort-inn-hotels/wa704

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

COVID-19 considerations:

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Hospitality: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Required)

Work Location: In person

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