Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. It is our wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match
• Employee Assistance Program
• Employee Appreciation Days
• Employee Wellness Events

As Southeast Orthopedic Specialists continues to grow, our Front Office Representative for our Fleming Island Clinic! Please see below for the functions and requirements for this position

GENERAL STATEMENT OF DUTIES

Responsible for maintaining a high level of customer service while assuming responsibility for the efficient, productive, and
professional operation of the front office which includes patient reception, scheduling of patients, collecting patient
demographic, insurance information, and collecting patient payments.

ESSENTIAL FUNCTIONS

• Promptly greets and acknowledges patients. Informs MAs and Providers of patient’s arrival through EHR, using
  Appointment Status’
• Instructs patients in completion of patient information forms.
• Obtains accurate, complete demographic and insurance information and financial contract / consent on patient paperwork, as well as reviewing patients and guarantors to obtain
  accurate information assuring all necessary documents are populated and signed correctly.
• Makes sure all required Authorizations are attached to the appointment for that DOS.
• Responsible for identifying and collecting co-payments, co-insurances and past due account balances.
• Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers
  questions regarding more complex insurance/benefits questions to Site Billing Specialist.
• Evaluates patient financial status and establishes payment plans based upon authority levels.
• Schedules follow up appointments.
• Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
• Communicates with the patients in the lobby if the MRI Tech is running behind schedule.
• Responsible for daily closing of Batch.
• Maintains strictest patient confidentiality.
• Maintains a clean and organized front office workspace.
• Follows established Front Office SOP’s.
• The job holder must demonstrate current competencies for job position including a general understanding of insurance
  requirements.

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

• Successful candidate must have a minimum of one year of patient registration experience in a medical office or healthcare
  setting.
• Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
• Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good
  working relationships with both internal and external customers.
• Bilingual (English/Spanish) strongly preferred. Previous experience in collecting money is preferred.
• Call center experience required.
• High multitasking skills preferred.

KNOWLEDGE , SKILLS AND ABILITIES

• Knowledge of insurance rules and regulations including eligibility and referral requirements. Able to verify eligibility of each
  payer, per patient according to defined parameters.
• Knowledge of medical terminology and HIPAA Guidelines.
• Computer knowledge, including Windows based programs.
• Knowledge of insurance rules and regulations including eligibility and referral requirements. Able to verify eligibility of each
  payer, per patient according to defined parameters.
• Knowledge of medical terminology and HIPAA Guidelines.
• Computer knowledge, including Windows based programs.
• Skill in customer service and an understanding of The CORE code of conduct and culture.
• Skill in communicating effectively with physicians, clinical staff and the public.
• Skill in establishing good working relationships with both internal and external customers.
• Ability to maintain patient confidentiality.
• Ability to communicate with upset and frustrated patients while consistently providing excellent customer service.
• Demonstrate empathy, concern, good listening skills, and compassion for all patients.

ENVIRONMENTAL WORKING CONDITIONS

• Normal clinic environment
• Some travel between various clinic locations.

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching required.
• Manual dexterity using a calculator and computer keyboard.