Front Office Manager Job at Rore Invest
The Front Office Manager will work closely and efficiently with Management and the Front Office to ensure maximum operating efficiency. The candidate will handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. The candidate will handle all training with associates to ensure the hotel meets management standards
Handle all training with associates to ensure the hotel standards
- Communicate with all department managers on a continuing basis. Especially communicating with the Night Audit each evening/morning
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
- Be very familiar with the hotel computer system for training maintenance and trouble shooting
- Complete weekly supply inventories to ensure adequate supplies
- Complete rate discrepancy report and make needed changes
- Prepare group information sheets
- Complete check-out with balance report
- Complete credit check daily
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities
Must have 2 years experience as a supervisor / manager in the hospitality industry.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Must pass a background check
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