Philadelphia Marriott West is currently seeking a Front Office Associate/ Guest Service Agent with a strong background in hotel and hospitality service at our hotel located in West Conshohocken, PA.

The Ideal Candidate for This Position

• Must have basic knowledge in computer
• Willing to learn how to operate the hotel software system
• Should possess an outgoing personality with great communication skills
• Physical stamina for being on your feet throughout shifts
• Meticulous attention to detail
• Able to train and follow instructions
• Time-management skills
• Consistently offers professional, friendly, and engaging service
• Must have positive demeanor and can have grace under pressure
• Ability to work independently without direct supervision
• Flexibility in scheduling will include nights, weekends, and holidays.
• Previous hotel experience is an advantage

Position Summary

As a Front Desk Associate or Guest Service Agent, you have the responsibility to give our guests the best hospitality experience they can have by:

• Checking in arriving guest efficiently, courteously and professionally at all times
• Assist guest with a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required set by the company
• Handle guest issues with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs such as rewards membership programs
• Strictly follow company processes and procedures and implement rules and regulations
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures
• Willing to help and assist fellow associate and be a valuable team member

** PLEASE SUBMIT YOUR MOST CURRENT/UPDATED RESUME

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Ability to commute/relocate:

• Conshohocken, PA 19428: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Hotel: 1 year (Required)

Work Location: In person

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