Fundamental Requirements

· Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.

· Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

· Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.

· Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.

· Review Front Office log and Trace File daily.

· Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

· Follow all cash handling and credit policies.

· Be aware of all rates, packages and special promotions as listed in the Red Book.

· Be familiar with all in-house groups.

· Be aware of closed out and restricted dates.

· Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.

· Be familiar with hospitality terminology.

· Have knowledge of emergency procedures and assist as needed.

· Handle check-ins and checkouts in a friendly, efficient and courteous manner.

· Use proper two-way radio etiquette at all times when communicating with other employees.

· Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

· Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

· Be able to complete a bucket check, room rate verification report, and housekeeping report.

· Balance and prepare individual paperwork for closing of shift according to hotel standards.

· Maintain and market promotions and guest programs.

· Maintain a clean work area.
Assist guests with safe deposit boxes

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)

Work Location: One location

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