Front Desk Associate Job at Hilton Garden Inn Hotel
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.
Duties:
- Welcome guests in a friendly, prompt and professional manner recognizing members
and also returning guests
- Check guests in, issue room keys, provide information on hotel services and room
location
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established
procedures
- Issue, control and release guest safe-deposit boxes in line with hotel procedures
- Communicate any outstanding guest requests or issues to management that may
require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any
health and safety incidents, security breaches, concerns or suspicious behavior to a supervisor
Job Type: Full-time
Pay: $11.00 - $15.00 per hour
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Weekend availability
Ability to commute/relocate:
- Fayetteville, AR 72704: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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