AD1 Global is a growing hotel management company and is currently looking for a Front Desk Agent for their Dania Beach, FL property, The Tru by Hilton.

AD1 Global offers full benefits to their full-time employees including health, dental, vision, life insurance, PTO, paid holidays, and hotel discounts.

DUTIES AND RESPONSIBILITIES:

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones promptly and courteously.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions by established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

• Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.

• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

• Promote teamwork and quality service through daily communications and coordination with other departments.

• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications and Requirements:

• High School diploma or equivalent.
• Hilton Experience
• Must speak fluent English. Other languages preferred.
• Previous experience as Front Desk Agent
• Opera PMS system experience or others

This job requires the ability to perform the following:

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products, and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often.
• Basic math skills are used frequently.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Required to work nights, weekends, and/or holidays.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Hotel: 1 year (Preferred)
• front desk agent: 1 year (Preferred)
• Hilton: 1 year (Preferred)

Work Location: One location

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