We are looking for a Hotel Night Auditor/Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Night Auditor / Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Preforming the night audit, posting room rates and reports. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Preforming the night audit, posting room rates and reports.
• Must be available all shifts Sunday-Saturday

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plusOperates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and paging of guests.
• Great customer service, computer and telephone skills are required.
• Must have ability to professionally represent the hotel, deal positively with the public and possess pleasant telephone manners.
• Night Audit hours are 11pm - 7am, weekdays, weekends and holidays.

Job Type: Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight shift
• Weekend availability

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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